Health at Campbelltown

Dr. Anna is an extremely knowledgeable doctor and treated me with warmth and care. She was thorough and helped me feel at ease while she patiently guided me with my health issues.

Rang up to ask a simple question, receptionist was so rude and disrespectful sounded like she couldn’t be bothered, had to hang up and ring back to get a different receptionist.

I've been to five female doctors here. None were bad and I really like two of them. The doctor I go to most often is very thorough, making sure she includes everything. I think she tends to run late because of this and appointments can take a longer time than the patient scheduled. I am willing to trade a little of my time waiting longer in return for this thoroughness. I did get a little worried while the COVID-19 lockdowns were on and the practise wouldn't assist anyone with any symptoms. I don't think that is quite right. The COVID-19 vaccination clinic was variable: the second time around, the receptionist was very rude and did not ask me to stay 10 minutes after the shot. (However, the doctors were good). Also, some of the regular practise receptionists are rude and unhelpful. I thought excellent customer service was the most important thing for them to have as they are the face of the organization. They should be given training in customer service or else given 'the boot'.

Receptionist pretend to have difficulty hearing me when I've already made 2 other calls today. Hung up on me 3 times. Total waste of time. Literally never experienced such blatant time wasters.

it's a very uncomplicated, straight forward, no hassle, time friendly and comfortable experience at health at campbelltown.

Had a 2:15 appointment and courteously arrived 10 minutes earlier. A number of people came in after me for the jab and were served first. I wasn’t served until after 2:45. Not good enough

Friendly helpful staff. Plenty of parking off the main road. Easy to get an appointment. The doctors are kind and caring.

A terrible first experience. My 3 month old baby had a fever that needed to be seen by a doctor but the receptionist insisted that we could not come into the clinic due to the fever. We asked if they could see the baby in person in the car park or even at the door (it was raining heavily and was cold on that day but we accepted that and wanted the baby to be examined). The receptionist refused all options and only offered phone consults. But because my baby has never been a patient there before, phone consults were not covered by Medicare. We had to pay for the full fee. There was no other doctor at other clinics close to us available on that day.When we finally had a call from the doctor for the phone consult, we were told by the doctor that we should have brought the baby to them to be examined in person, that she would come out and see the baby, that we should seek better help because the baby was too young. She said to call for another appointment if the baby wasn’t feeling better which we did later that day and received the same response from reception that only phone consults were available in our case!?!?I would have thought as a medical clinic they should have acted more ethically, especially when the patient is a little baby. Telehealth consults for babies are not appropriate - babies can’t say where they feel uncomfortable, how can doctors give the right judgement? Plus their fees are not cheap, only to provide terrible service. We will not come back and will not recommend this clinic to anyone

Dr Anna Schettini is very professional and very caring about her patients. Thank you Dr Anna