BOSS Store

pretty average service to say the least. Had a young Asian girl serve me, left me standing in the change rooms for five minutes with a pair of pants that didn’t fit only to come back without pants to tell me that she didn’t have a shirt in my size. Wasn’t really willing to go out of her way to help. Definitely had a somewhat condescending attitude towards me when I said I might just go to the city store instead where I have been several times and dealt with a gentleman named Benjamin who is very pleasant to be served by.I definitely wouldn’t waste my time coming back to Chadstone to visit this bass store ever again.Tim

If I could give zero stars I would. Worst customer service- it was deplorable and actually laughable at one point. It began with not being greeted by any of the 3 workers I could see on the shop floor. Followed by having to repeat and explain in several different ways what we were looking for to the female shop assistant (simple- light pants, darker blazer) only to be handed a matching set, without the pants we were looking at. She had no idea what she was doing with next to no styling advice. At one point I was asked which shelf/rack I got a pair of pants from. Is it wrong of me to assume a worker should know their floor stock and location?We then requested a size in a different pair of pants, only to be given a pair from out the back which had clearly been worn and returned to the store (no tags, dirty marks, blood-like stains, dirty pockets, creasing behind the knee from being worn and scuffed/stained dirty hems where they’ve clearly been worn and stepped on). I’m unsure how the other gentleman attempting to hem them couldn’t see the stains for himself. We got some great excuses about why they looked this way (the material, it’s normal that brand new items often don’t have swing tags etc). Then while arranging the Chadstone Valet pick-up of our items, the young girl proceeded to tell us she had no idea how to do it. So the gentleman once again assisted her with this, before they both scrunched and stuffed our 2 ties into a shopping bag. $1000 later and leaving with a horrible taste in our mouth. Safe to say we’re done with shopping at Hugo Boss.Edit: Just to make it better- they’ve left the security tag on the blazer!! Haven’t realised until leaving for our event…

Reading the other reviews, it seems really hit and miss with the Chadstone Hugo Boss store, and my wife and I actually stopped visiting after a few terrible experiences. However, we both visited the Chadstone store a few months ago for our daughters' Christening outfits and were absolutely blown away by the customer service! I wish we could say the same to the Hugo Boos stand in David Jones (which I would give a zero to). It was a quiet Thursday night, and we were treated like royalty by all the staff. Yes, we both bought our entire outfits then and there. No team member was lazy, everyone was doing something (serving customers, neatening up, etc.) the whole hour or so that we were there. It definitely restored our trust in the brand, and we look forward to more visits. Huge thanks to the team at Chadstone!

Revolting customer service from the manager who wouldn't give me a refund for an item that had its paint peeling after 1 day of use. Went to the doncaster store and with a little investigation, they found my claim to be valid and gave me a full refund. BOSS, if you're selling leather goods, please educate your staff to understand the difference between general wear and tear, and genuinine quality issues.

I have purchased pants from boss for my wedding. The pants are great quality. But I had them tailored and they got it all wrong. Now I have know time to get them fixed before the wedding . If you buy pants from this store I suggest you go to a Tailor that I sent using retail kids to Measure up for them

The worst customer service I have ever experienced shopping in a luxury store.This female staff with long pony tail, leaning against the wall, has completely no interest to assist her customers.I went in the shop on Monday to look for a long wallet. If the shop is busy, no greeting is alright.But the shop wasn’t busy, the staff just stood there.I approached and asked about the wallet. The face and the attitude tells me that they don’t want me to shop here.That’s pathetic!Not coming back again.She

I had really poor customer service at Crown so I went back to Chadstone to organise an order and they easily did what Crown couldn’t be bothered to do. This is my local store and I always get good service.

Store manager Luke Jasper and his team (especially Kim) do a fantastic job in looking after my wife and I.Bright , enticing store. Great selection of mens and ladies clothes etc. And most importantly, the wonderful service that Boss is renowned for.New Post::Sadly Kim has left but is replaced by Assistant Manager Teal who is just fantastic. The last 2 visits we were looked after by Oliver .. a young man with outstanding customer service. This store is a MUST if your visiting Chadstone Shopping Centre or just looking for a new , high quality outfit.!!New Post...Sadly Oliver has also left and store Manager Luke has moved up the Boss ladder!!New Manger Will is fantastic. Friendly and incredibly helpful.Also David , a wonderful young man who has looked after us in the past is taking over from Oliver. A very fine team to continue the outstanding Boss service we are use to....New post....Teal (the assistant manager) is leaving as of next week....also Peter who has looked after us is leaving in the next few weeks.Will miss you guys.Will, the store manager has not only organised a top for my wife that we thought was unavailable, but had my wife's dress (that was damaged at an event we attended 2 weeks ago) repaired to be as good as new when we thought it was a lost cause !!Thanks so much Will. Just another example of the fantastic service we have received at the Boss Chadstone store !

The Sales staff MR. Oliver was so friendly; we had an excellent shopping experience with him in Boss Chadstone; I highly recommend shopping with him in the Boss Chadstone store. ——Zheng’s family.

Spectacular service and range. Arushi could not have been more helpful and knowledgeable. Highly recommend.