Royal Life Saving Aquatic Academy - Denistone East

The teachers there are very helpful and nice.

They are very professional swimming coaches, my kid had tried different coaches due to my timetable changed, all is very professional and patient!

As a DEPS parent I was so excited for their grand opening but after almost two years of learning I had to withdraw my son from the lesson. He doesn't seems improve at all and he is now stuck at the same level for a year. He has been doing 2x30mins lessons in a row each week but unfortunately with different coaches. The reception told us unfortunately they can't customise teaching for each kid I guess that means they are treating each kid as a machine? The coaches said my son's dolphin kick is the problem that stops his progress, can't they have him do it every lesson to practice more? I emailed them two weeks ago expressing my concern and nothing come back. They are a big organization and they don't even care if kids are improve or not. The poor customer service really shocked me. Avoid this school if you don't want waste your money!

It's convenient, most teachers are good and most staff are very helpful. But as royal customer who joined the aquatic centre since it was open and waited it to be open for so long, we are quite disappointed for a few things; We found we were overcharged from a statement via email (that we only received once) due to their admin error but we were told they were unable to provide credit; Second time, there is clearly communication gap from centre to parents, we reported the detailed communication issue via email wishing to have further discussion, ironically, it has been nearly 2 weeks, we still haven't received any response about the communication issue.

I love this swim centre. Amazing Staff and classes are very well structured.Highly recommended. You will definitely see progress after every lesson.

My 9yo and 5yo had their very first lessons on Saturday a few weeks ago. They had an assessment a day before which was late Friday afternoon and I completed their enrollment on the same day. When we turned up the next day, none of the instructors had updated student lists with them. I asked a girl at the reception a few times to reconfirm which class each of my boys would be in. Long story short, they mixed up my 9yo and 5yo. My 9yo had no trouble in the kindergarten class. My 5 yo swam to the other side using a kick board but he could't stand up, panicked and then ended up going under water. His instructor was looking away and he was completely unaware of this happening until one of the parents sitting nearby threw a kick board to my boy. Luckily he could hold his breath and he was ok.I'm sure it is unlikely to happen again, but I can't bring myself to go back here.

Nice new facility, the teachers are very good with getting the kids swimming and building thier confidenceBut please some ventilation inside would be great it gets hard to breath

I brought my 3yr old boy for his first swimming lesson. The instructors are very helpful. The pool is clean and heated, feel cosy even during winter.