Australia Post - Elsternwick Post Shop

The staff do the best they can but the store and the amount of staff just isn't large enough to serve the Elsternwick populace. I really hope they consider expanding to accommodate supply with demand for such a vital service. I dread visiting when absolutely necessary as I always see a long queue out the door.

This has to be the rudest AusPost in all of Melbourne. It must be a culture problem if some sort, or just bad luck that only rude, impatient people end up all working at the store. They like to roll eyes, be short about everything and simply never be helpful. I should mention there is one exception, the very happy helpful man that always sings and whistles, he’s excellent at his job.

Extremely rude staff. Heard a woman explaining something to a member of staff and the staff member was being a real smart arse to her. My interaction with staff was lukewarm, not a friendly smile in the place.

the Gentleman in the glasses that works the front counter is quite possibly the worst employee ive ever encountered. every time i go into that post office i or someone else is having a obscure or negative experience with him. today i went in to ask about parcel collect and wanted to set it up with him. he told me i wasnt allowed as the post office doesnt have room for parcels, i then logged on to the aus post app and set up a parcel collect for that post office. the guy never wants to solve problems only ever create them. ive seen him turn away and tell customers that he cant do tasks for them so many times now. if it was my business, id give him the flick the dudes a complete wet towel.

Rude staff, especially the angry, surly little old man. Queue is always outside the door. They constantly give you incorrect advice or tell you they can’t do things. Just save yourself time and a headache and go elsewhere. Complete waste of time. Windsor / Balaclava are great alternatives.The one stop hub of miserable, poorly trained, passive aggressive dead end customer service trolls. Avoid.

Have to be honest here. I’ve had no bad experiences personally, but I have witnessed several every time I set foot in this post office. People getting turned away for things that could’ve been done in one take had they gone to a different location, almost genuine intimidation tactics from some of the employees; heck me and my partner wait around if we think we’re gonna get one of the older ladies for our service - we’re human!! Especially since we’re both new to a lot of the business things at the moment, all we want is service that’s just a tiny bit reassuring. We specifically avoid those who are ‘grumpy today…’ (every day) as we can’t be learning this stuff to improve for next time if you’re just getting chastised left right and centre from someone who at a different establishment probably wouldn’t have a job to their name anymore…There’s a younger bloke there who seems new; he is AWESOME. Also a younger woman who did extremely well. I speak highly of the older guy who sings on his shift; I recognise the people who have seemed to have had worse experiences. If you have the choice, go elsewhere. Not to mention the stock issues?? Ripponlea is good for people who need simple things; small shop not much staff BUT very homey vibes and a lovely guy at the front/all over the pharmacy.

I just went to pick up a parcel and forgot my ID, they wouldn’t accept my many forms of digital ID such as passport and drivers license. So I went home to get it. I came back and the person in front of me started crying, literally in tears, as she had no id so they let her pick up her parcel with no id… what a disgrace. Seriously, the line for pick up was about 5 deep the first time and 10 deep the second. I feel like a lot of parcels aren’t making it to people’s homes. Sort it out AusPost and no double standards Elsternwick Post Shop!

Wow the reviews on this place are bad. I was only in there a few minutes but it seemed alright to me.Quite often I’ve experienced rude staff at Australia post in general. Many different locations. Maybe they need to retrain their staff. Maybe it’s the processes.I gave 4 stars. Quick service. Easy to get in and out. Parking in the side streets.

I had a pretty unpleasant experience here this afternoon, notably with the short middle aged man. I have been using eParcel for my business for the past 8 years and never had any issues with parcel drop offs. The man insisted that I wait while he checks the cost of the postage on my parcels, which is a waste of his and my time. There are procedures in place to detect underpaid parcels via the eParcel through the sorting process. I proceeded to leave because there was literally no reason for me to wait and he yelled out to me as I was leaving like I was a criminal. I didn't do anything wrong, I dropped off my parcels, which I've paid for. If ive made a mistake Australia Post will let me know, thanks mate.

Racist staff . Staff asked me to prove Australia license even i tried to say im international. She didnt accept my ID , and passport picture. I want to scream every time my parcel drops there.This branch is a pain. Very very rude staff. They dont deserve 1 star