Direct Pool Supplies

An electrical fire broke out due to faulty wiring these employees did, took it to them and they said it was covered under warranty and would be contacted with a quote if anything wasn't. Was not contacted, they said they took it apart, fixed it and want to charge for it. Contacted them several times, spoke to the manger who said it wasn't their fault they did the wiring wrong. Said they didn't have any proof of who completed the wiring, asked them to look at the security cameras, the manager said it didn't go back more than 2 weeks so they couldn't. They said we must pay or they will take it apart, give us the burnt broken pieces. Very disappointing, will be contacting fair trading.

I accidentally over ordered a part (asked for three of an item, instead of two) and emailed the returns team advising of my mistake (after the payment had been made). I got an email back to say ‘no problems’, was refunded promptly and the order arrived as promised. Easy, no fuss, all communications were excellent. Thanks team.

With 7 staff attending on a Sunday , I waited 15 mins for a replacement tub of Chlorine. Staff members were standing around looking at one another waiting on someone senior to assist them and in the interim they were answering phones instead of serving. A woeful experience. I'll be getting my Chlorine $5 cheaper from Bunnings in future.

I called Direct pool supplies and got help on which chlorinator to get and when I would get it which was really helpful and it was cheap with a 2 year warrantyThanks will buy again

I have bought two pumps of then the lasted 4 years ago both of them developed cracks in the side of them leaking water every where

Would be great if there was a side note letting you know express post is actually 5+ days, Would have been faster & cheaper for me to drive down and pick up rather than wait.

Great online sales and support. Prompt delivery. When I ordered the wrong thing once they happily accepted the return for a full refund.

Order never turned up.. customer service never returned emails and then after 2 months they finally send a email stating it was lost and would be another month. For the small amount saved buy locally.. we had yo wait all this time for the tiling around our pool just because these people have no customer service.Avoid like the plaque.

Worst experience ever in my 55 yrs of living, Have dealt with overseas suppliers better and quicker than these LOCAL suppliersOver a dozen phone calls and everyone rings out, is no one answering..Send a email they say, problem is the email is wrong..4 weeks to get an essential part for my pool and still nothing,yet spoke to the suppliers and they say they have them available in Sydney,and I’m in Newcastle .PLEASE DO NOT USE THESE PEOPLE FOR ANYTHING…

Very very very poor service. Ordered and paid over $1100 on line and nearly 2 weeks later no update or communication. I called them once and they said they would call me back.. they didn’t and now Ive tried calling them a total of 12 times over a period of 40 minutes and their phone rings out… Ive sent 2 emails and no response. Ive been supporting this business for 10 or so years…. I’m now going to see my money back