Samsung

I am absolutely appalled by the service we have received from Samsung. My sisters and I purchased an A23 Samsung mobile at the end of March for our mum's birthday in the first week of April, and it still hasn't arrived, over a month and a half later. We have sent multiple emails and made multiple phone calls and received no confirmation as where the phone is, or what has happened in regards to our purchase, or when it will be arriving. We ordered directly through Samsung as we thought it would be the quickest, most reliable service; ordering through the company direct, and have been extremely let down by the service we have received. We've asked for a refund so we can purchase the phone through an external provider, and been informed by a Samsung customer service representative that we can't have one until the phone arrives and we return it, however have been given no estimated time as to when the mobile we have already bought and paid for will be delivered. This is absolutely disgusting as we are out of pocket the money we paid for the phone and have no indication as to when it is arriving. If no action is taken by Samsung or we do not receive a more helpful response, we will be lodging a case with consumer protection.

Booked in to drop my phone off for a service as the camera was having a problem. Was sent off, repaired and returned in just over a week. Fantastic service. Staff instore were very friendly and helpful. Staff member that was helping me was also helping an older lady at the same time that was not very tech savvy but was very patient with her which I thought was great.

The staff are very unfriendly. I definitely made a reservation and went, but after waiting for 40 minutes for other buyers, I consulted. However, the counselor did not confirm my reservation, and guided me to another employee to consult with another buyer. That's how I waited twice, and I couldn't consult and waited for an hour before going back home.The service centers of Samsung and Apple are very different. Don't expect services like Apple from them.

Unfortunately my experience with Samsung is bad when talking about their service. My phone, which is still under warranty, was dropped in to be sent for service 4 weeks ago but I still did not receive it back. I keep calling them every weeks to check the status but all I hear is excuses. Pray that your phone will not need to go to service cause otherwise you will be out of phone for a long time.

Put in a Samsung tablet, the repair has taken 4 weeks the TECHworks which I had to call a couple times asking when will be returned and I get waiting for courier which I find this service appalling when I mentionef this the woman couldn't of cared. Should have bought an iPad. The tablet is for my 89yr father who relys on it for his sight.

One of the guy on the counter Wasif , very rude behaviour and doesn’t have sense how to speak and attend the customer, ignored the customer and served with arrogant behaviour, but the Garima was nice customer atendent.

Warranty QLED TVWell my tv has got a dark shade in it and spent 5k on it 2 and a bit years ago.Samsung have been going to fix it and then the day pick up came sorry cannot no parts in Australia, since then i have asked for a replacement tv but to no avail now my eyes are struggling and very painful when i watch this tv i cannot afford another one.60 months interest free it hasnt even lasted 30 months, now i get emails that my complaint has been raised and thats it nothing else from management.I bought this from Harvey Norman and hopefully they drop this line due to such bad warranty or backup you cant call you cant email with out taking a day to get into their sites and contact us spot the controller is terrible to use & the tv turns on randomly

HiI still can't believe l am dealing with Samsung such a long timeI ordered new phone from Samsung and still waiting l called Samsung customer service and they said it is coming today they will call you and no body call me next they l ringed again and exactly same thing, 3 day l am calling and they told me it is coming by the end of month which is end of month!!!! Obviously this is a big lie to your customer and you expecting customer loyalty? And compare yourself with iPhone this is the worst customer service l have ever had... I am not talking about products unfortunately because it is good or bad but you guys terrible that's all l can say. l will never ever ever buy anything from Samsung no matter what or how good their products. Never ever recommended to anyone maybe it is not effected you but this is what l feel because of your customer service...

To be fair, the store is ok, but it lacks having the ability to support its customers in a half decent manner. They can sell you the product, but when it comes to repairs, they have no option but to send it away. They do not do anything or should I say have no ability to follow up, chase up case managers, and look into anything related to support. A sense of arrogance seemed also come out of them as if you are supposed to know how their business is run when it comes to support. Shame. They sell a great line of products but when it comes to support, this store really misses the boat.

Had the best service here. I came to buy one phone in the end left with a phone, a cover, a watch and buds. It's definitely worth the trip. They have so many specials going on at the moment and don't forget you can trade in your old Samsung phone. It's a good way to save some money and reduce your carbon footprint a bit.