EMF Fitness Centre Pacific Fair

Most overpriced gym I’ve ever been to, was charged 2 week membership after canceling my membership. Haven’t used the facilities for over a month now so very disappointed that I still have to pay even once I have cancelled, I can’t afford to go why do they think it’s ok to charge once I’ve canceled/ left

normally I go to the respective Robina & Nerang emf facilities and when going to this one after work I was surprised at how over crowded and cheap this gym is compared to the others, the space isn't as big which is obviously out of the companies hand but the choice of equipment in certain areas and the over crowding equipment and machines could most definitely be changed, weights are all out of their respective spots and equipment extremely worn-down. please take a visit to the robina / nerang gym as this one definitely needs some adjustments

my partner and I paid to train for a week and on our last day, we were told by one of the staff members that our week membership would be extended by a day. upon arrival for our *new* last day to train, we were informed by her supervisor that this shouldn't have happened and subsequently would have to pay for the day (albeit we were offered half price). we were disappointed and inconvenienced. overall, good facility but poor communication. in the end, we decided not to pursue the day offer at half price or to join this gym.

The most rude and closed minded trainers/ front desk staff I ever encountered. After two years in this gym, and been once again abused and bullied it’s time to end my membership for good. It’s unacceptable that a company allows this type of behaviour. Simply not acceptable.

Update: The owner has reached out and offered to resolve this dishonour fee issue, thank youMy mother, I and my older brother are members of EMF Pacific Fair, but every month there have been serious issues with the payment process. Despite the fact that we have the monthly payments on-time and successfully, my mother was still charged a dishonour fee. This is not the first time, but the 3rd and 4th time throughout the duration of our memberships.Last couple months, the EMF staffs were more responsive and helpful around this issue, as they have written email to the direct debit companies on our behalf to refund the dishonour fee $4.40 to my mother's account. But today 21th June 2023, when I visit EMF Pacific Fair, the onsite staff and the manager refused to help us with contacting the direct debit company, and instead blame the responsibility on us to contact them. My family is very upset and disappointed at the lack of support and responsibility from EMF Pacific Fair to rectify this issue, This incorrect fees charging problem should have been your responsibility to resolve for your customers, it is unacceptable to push it to your customers!

This gym in not gay friendly! After two years of membership I found myself forced to end my contract. Been verbally abused by a trainer, and really felt that the situation could escalate easily. Definitely wouldn’t recommend this gym to anyone being part of the LGBTIQA+ community.

Great fun for kids with lots of different areas. The staff at the front counter were friendly and helpful. $15 for unlimited play was excellent and the $5 for the grip socks was reasonable. There was a large amount of rubbish around one of the bins right near the entrance for the almost 3 hours we were there which was a bit off putting.

The RUDEST front desk staff I have ever encountered in my 15 years at the gym. The guy that can’t even say hello or politely greet members as they walk in. Lovely way to start people’s morning (NOT). Every day I walked in on my trial, I was looked at like what are you doing here had to remind them everyday I was on trial. The most unfriendly gym I’ve been to. Because of him all 3 of us walked out the door mid sign up because of how rude he was to us.Management need to consider all the reviews about their unfriendly staff and do something about it If they want people signing up.