Plus Fitness

I was trying to find a new gym near me. Plus seemed good by the website presentation. Called in on Saturday morning to get an access to see how it looks. Was advised that it will be unstaffed this day. I was desperate to get some exercise done so joined online. No access instructions were provided just direct debit setup email. Called multiple times no answer. Finally before 1pm on Saturday someone called back and said I can come to collect my key card. Rushed and arrived at the location. Instead of showing me around I’ve been asked to sign for the card. Finally after asking if someone can do the tour and show me the gym the guy (the owner) showed me the club.I knew I won’t be staying there straight away. There no appropriate equipment at the facility, just heavy lifting. Everything is very old and outdated, no proper shower, just the disabled bathroom they say they use as a changing room too, no classes live at the gym at all, no lockers, windows haven’t been cleaned for ages, dark old and depressing gym to be at!After I finished my tour I went down to cancel it straight away and no one was at the office already!I tried to find an email or phone number to cancel it but nowhere to be found. I went there first thing after work on Monday and returned the key I never even used. The guy at the gym said I will be cancelled free of charge. Which is what I expected as I never used the gym or card! And it’s 7 day cool off period.Then the next day I received an email saying that I will be charged for the card and two days of gym use! How ridiculous is that?! I tried to negotiate but the owner seems to be one desperate greedy man and he refused my free cancellation that I’ve been advised I will have.So it’s proving me with false information and charging me with services I haven’t received.No one explained me about terms and conditions and about card fees are not refundable I found way after at the very end of it. Nothing on card form was saying it and that cool off period I have to pay for!Dishonest business, poor service and low standard facilities.Reporting this place!By the way- they are buying good reviews by offering free water bottle! How pathetic is that?!Stay away!

Great location, friendly staff, and well-maintained equipment. Perfect!

so far, so good.. equipment is older, but well maintained.. No heating!!! Freezing inside gym on these cold winter mornings.

Good gym & nice people, clean & tidy & the price for membership is fair.

The gym is enough for a good workout. But suffers from franchisee neglect. The sound system could do with an upgrade. Currently blaring out of mono tv speakers on one level. The tv screens on the cardio are all not working and there is no water bubbler. Buy it or bathroom tap, yum

I've been a member for about 11 months. It has all the gym floor equipment I need without the fancy frills of some other fancier gyms. The price per fortnight is fair and ok value for money, but given the other higher end gyms close by they need to make sure that equipment doesn't degrade too much and that repairs get done quickly. Some of the machines are getting old with parts coming off, etc. They also need to make sure the air conditioning is working all weekend. Doesn't really have clean enough showers to warrant use, which is a detractor.

Extremely poor customer service. They do not care about keeping the members happy for a long term membership, only care about instant money. The facilities are also quite deficient.

Plus fitness Waterloo is a great gym the staff are so helpful and guide you through everything you need to know I would 100% recommend this to everyone! Will definitely be training here.

This is a great little gym. It’s small, but it doesn’t seem to get too crowded at rush hour. The equipment is in good condition and despite the size, they have some interesting stuff: tricep bar, a good adjustable decline bench, 0.5kg plates, and a thick grip barbell (I’ve only seen them in private gyms). Both the bench and the decline bench have safety arms. There are personal TVs on the treadmills if you’re into cardio.There are a few toilets and showers, and I think there’s wifi too. They do members’ challenges with awards for the winners (good idea - not enough gyms do that). They've even got duress lanyards...whatever they are!Anyway, it’s all good. Head on down!