Victor Harbor Holiday & Cabin Park

This is a lovely caravan and cabin park just outside of the town. It is quiet in winter when I visited but once the weather warms up they have all sorts of activities and amenities for the family. A great place to stay!

Second time visiting. First time in new cabins, waterside Park. Disappointed new pool want completed. Cabins very well presented and neat. Only complaint, other than family area and main bedroom, no ventilation,ceiling fans to circulate air. It wasn't even summer and the other rooms were Very stuffy!The new waterslide area, fabulous! Kids loved it! Although I would suggest staff for supervision of big tunnel slide. Watched too many kids miss using this and crashing into other's or climbing the wrong way. We will be back in October. Looking forward to it!

Found it hard to locate. Once there efficient staff. Parking was confusing. However the park itself is great lots of activities to keep everyone happy. Well laid out and nice gardens etc. The unit we were in was ok, smelt a bit of cleaning products (this is good or bad). Maybe not picking but only mirror is in bathroom and shower has a large step which be we all be tripped on first time. However I would stay there again.

Hi my name is Francesca I came last year with rose and Savannah and this time with my mum brother and rose to enjoy a one day weekend away from the house to see the horses, slideshows games and a have a nice meal. It was over all fun and exciting to do all the fun definitely coming back

We stayed for 4 nights over Anzac weekend 2023. The park itself was great for the kids but the customer service is disgraceful.I had rung the park to discuss the best cabin options to accommodate our sleeping arrangements with two children (4yrs) and (13weeks) needing bassinet space.We wanted to arrive Friday and leave Tuesday. This was clear over the phone.Booking and deposit made and paid over the phone. The balance email came through the day before to which I quickly jumped on my phone during my lunch break and paid. Having spoken to someone on the phone and seeing the first email state departure Tuesday I thought all was good.On arrival the cabin we choose was spacious but was completely run down compared to the photos. Not cleaned correctly and items left behind.On the Sunday (3rd) night while cooking at the BBQ down by the bounce pillow and pump track the gas bottle emptied mid cook while other families were also waiting. I called the office to let them know and politely asked if there were any replacement bottles.The response I got back was- “Changing a gas bottle is not high on our priority at the moment”.. .. Um,.. excuse me? What type of customer service is that? It was 5:15pm (the start of peek dinner cooking for MOST families with young children IN a family park) ,.. and to the staff, Changing a gas bottle is not high on their priority. That’s absolutely disgusting. The reason we were using the bbq was because the oven in our cabin didn’t work!On top of that WASPS. Wasps everywhere. Every time we went to the BBQ and the pool, wasps. We couldn’t eat outside of our cabin on the deck watching the sun set behind the trees as there were wasps.On our second to last day (Monday) I had gate issues while heading out for the day.. First Speaking to the office staff they stated they had us down as leaving Monday. This is where the customer service got disappointing. The manager came in to see what he could sort out. The manager could see and stated the original booking was for check out Tuesday. Then proceeded to say they had double booked us, someone changed our booking and was suppose to call us to cancel a day and leave earlier to accommodate the other booking. Really what business suggests cutting their customers holiday short?!The Manager then wanted to bump us out of our accommodation for a ‘smaller’ cabin for the night. After a long discussion we were able to stay in our cabin for the last night that we had actually booked for, the park manager heavily discounted the other booking for their inconvenience. We left the office thinking “Yep all good, its sorted everything is ok”.Once we came back, we again had gate pin issues. Reversing back and forth in and out the line / office trying to get the code to work all while my wife was in the car dealing with 2 children getting tired and hungry, I waited 15mins to sort it all out.It seems after the fact and 2 weeks after we had stayed, there books weren’t adding up and forgot they had stuffed up our booking on the computer marking it as Saturday to Tuesday or Friday to Monday (I don’t know at this stage, they have changed their story so many times), so they decided take out and withdrawn money out of our account with A), no prior communication B), no authorisation by myself.So with all that we went through above, the park manager was more than happy to heavily discount the other booking for their inconvenience, but still decided to charged us extra 2 weeks later for their own stuff up of changing our booking without asking or consulting us. That sounds like a Victor Harbor Holiday & Cabin Park problem not ours.I have asked the staff if the manager could kindly return my calls / emails to discuss this to which he refuses too.Absolutely disgusted with the management style. And before you comment back on this review trying to put the problem back on me or say I owed you money have another read through the stuff up the park did on the booking without consult or, authorisation, and the fact you failed to return my calls and email just proves guilt.

Staff were friendly, the facilities are good and toilet block clean. Fun place for children to play with the water park and mini-golf onsite. They are in the process of building a new pool, which looks like it will be a great addition when they do. It does get very crowded on school holidays, etc, so if looking for a quiet time away, best to avoid these times.

Lovely place. We go every year. The level of improvement over the last few years has been impressive. They're clearly spending a lot of money on it. It will be great when the pool is done. I wouldn't recommend the brick cabins if there's another option as they're quite dated. This being said, they are improving them and I haven't been inside one in a while. but the rest are great.

Cabin needs more cleaning, cob webs in all the doors, all the window tracks were dirty, linen was provided but beds weren’t made. Balcony was covered in bird poop.Staff weren’t very friendly at check in no information about the school holiday activities given.Overrall pretty disappointed for the price we paid

Great holiday park. Lot's of things for the children. Jumping pillow, play ground. Water park, mini golf and swimming pool. Would be much better if swimming pool was heated. Some really nice large sites for the bigger vans. Staff very friendly and helpful.

It was amazing. The slides and pool were so much fun. Cabin was so clean and the beds so Comfortable. And the kitchen stuff were all nice and clean. Looking forward to go again this year.