Goodlife Health Clubs Myaree

Unprofessional staff, called in 3 times to cancel membership and they keep saying we don’t have any call record or activity log in our system saying you called for membership cancellation. I am now suppose to pay for 30 more days before they can cancel. Writing a review so now I can show them the proof on what day and time I called to cancel.

Management team is very slow and unhelpful, payment system has been overcharging me for a few weeks and no one really cares or does anything about it. By far my worst gym experience

I cannot express how highly I recommend Melody Wilcox, rpm and pace instructor. Her sincere passion, energy and never ending motivation in her classes are so unique. Not only are her classes a fantastic work out, but they completely fill my cup in so many ways!

Great facilities in the gym the equipment is not cramped. Great place to work out. Friendly staff.

Great gym however inconsistently staffed in the mornings. Regularly waiting at the reception desk between 8 and 9 am week days to buy protein and no one is there. They just need to update their staffed hours to commence from 8 or 9 if they don't have the staff or want the additional income from food / bever / merch sales.

The issue is with the payment portal the gym uses. This has happened 3 times now. First time I assumed I forgot to send money to the debit account and I paid a penalty. These 2 other times I can confirm I've had money and it's come back as unsuccessfully payment and I'm being asked to pay a penalty.I do not find this a good experience ans would love a resolution. The debit success is only open till 5 pm AEST and now I won't have access to the gym for the weekend of I choose not to pay the penalty

The new gym manager (New Zealand lady) is very good! She was dealing with a rude customer and she stayed super professional and calm even through the old man was being rude and offensive to her. She also has great energy and wa very apologetic to other customers about the rude man.She is the perfect person you want running a gym! Good job!!!

I cancelled my gym membership on 30 March 2023. The guy at the reception counter did not tell me that there was a one month notice period. I handed in my membership card on the same day. I then discovered that my credit card was still being debited $27.79 a fortnight - I rang up and spoke to the manager, TK, who was extremely rude to me. She said that the one month notice cancellation period was in my contract even if the guy at reception didn't tell me. So that meant that my membership would only be cancelled on 30 April 2023. I subsequently discovered that Goodlife has continued to debit my credit card every fortnight - I went to Myaree and spoke to Laura at reception who was very nice and helpful - she said she would check my account - Laura said that there was no record of any cancellation of membership and no record of a telephone conversation with TK either - Laura said she has just moved from the UK to take up the position of manager at Goodlife Bibra Lake and was just helping out at Myaree that day - she promised to sort it out and agreed that I was not liable for any fees after 30 April 2023 and the extra fees deducted after that date would be refunded to my account - today I checked my credit card account and found that Goodlife has continued debiting my credit card for $27.79 each fortnight on 11 May and 25 May 2023 - I have contacted Goodlife Myaree via their website to complain about this and ask for a refund - I see no point in visiting Myaree again after my previous experiences. I have advised Goodlife Myaree (through their website) that I will seek to get my bank to reverse these unauthorised transactions.

The staff at Goodlife Myaree have consistently gone above and beyond to ensure that every visit is a positive experience. Whether I need assistance with equipment or have a simple query, they are always readily available and eager to assist. This is something I have struggled to find at other gyms, and it's one of the reasons why I really enjoy gymming here.Additionally, the gym is well equipt, and the machines are meticulously maintained. I have never encountered any difficulties accessing the equipment I require, and the overall cleanliness of the gym creates an environment where I can focus on my workouts without any distractions. Moreover, the people here are supportive and encouraging and are always willing to lend you a hand.This atmosphere sets Goodlife Myaree apart, and it’s the reason I have been going to this gym for years.