Penrith Volkswagen

Had the best experience buying a multivan through these guys - Daniel was an absolute legend and made everything was super easy for us. He made sure that we got the van on the day we wanted it and had it delivered to us because we couldn’t get to Sydney. So happy with the experience and the van!!

Poor communications, made a deposit on a vehicle, it was conditional on finance. My financial position changed and I no longer qualified for finance. I was assured back in May that the refund would be made promptly. I asked again in June, and was assured the refund would be issued. My last attempt was 13 July, I received an apology from the salesman Miles, and an assurance that the refund would be forthcoming. Still waiting

Daniel did a top job of demonstrating,and organising delivery of our new Tiguan.His product knowledge was excellent,and the extra personal vehicle video he included was much appreciated.

Buying a car at Penrith Volkswagen (Nepean MotorGroup) was an excellent experience for me right from enquiry through to delivery.Daniel Ardron was the sales person who has been fantastic, very helpful by sharing every detail possible, not pushing for any decisions, upfront with pricing & negotiations,keeping me updated with the progress on finances and car delivery updates without needing any follow-up. The whole team - Dan, Andrew (Sales Manager) & Sean are very professional, honest and transparent. Everyonemade efforts to help me purchase new Polo GTI and I'm very happy to have visited Nepean Motorgroup

I highly recommend anyone in Sydney looking for a new car to buy from Volkswagen Penrith. I’ve recently purchased a full spec Touareg Premium with every option. It was worth my while to drive from Menai to Penrith, not just about the price, but the service and straightforwardness of the whole transaction. I loved the video response to my initial enquiry asking about a car in stock, BLEW MY MIND, hence why I purchased from such a reputable business.

Terible management, shocking experience! I have been servicing my car at penrith vw for the past 4 years and the service is getting worse every visit. After getting charged $1200+ for a 60k service with little to no explanation on the works (just reading what was printed on the service sheet which is a typical copy paste job) as always they returned the car unwashed, which this time I decided to ask why the car wasn't washed as this was the 3rd time this was happening. Previous times they claimed that they were busy and couldn't get to washing it but this time they said the car was washed when going through the paperwork in the office but when I got the car it was clear that they lied and the car was not washed (I took photos for proof). If in the paperwork they wrote car is handwashed but it wasn't I would question the entire list of items they claimed that it was changed or checked. I really don't feel safe driving my kids in the car after this experience as I'm not sure if the service was done thorough with all nuts and bolts fastened properly.When confronted the service attendant he assured me that all the works gets video recorded and will be sent the next day as an sms but I never recieved any videos. when I called the service centre the next day they said we can't find any recording for your works but they assured me to investigate and get back to me! It's been 4 weeks and still no follow ups.

This was my second time purchasing a new vehicle from Penrith Volkswagen and it's been a wonderful experience both times. Kareem, our Sales Consultant was extremely helpful in finding us the right car for our needs and took the time to ensure we were happy each step of the process.

Buying my car from Penrith Volkswagen was a great experience, easy, efficient with on stress. I was lucky enough to have a awesome sales person Daniel Ardron who was very professional with out being pushy. Would I recommend Nepean Volkswagen most definitely. Go see Daniel & Sean they will look after you with good honest service. Thanks Daniel keep up the good work and ill be back to buy another one in 2 years

Professional service and helpful staff on every department I dealt with. Daniel on sales side excelled. His knowledge and recommendations during initial enquiry, practical demonstration of car's features and detailed explanation of service, support etc are really a stand out. Sharleen on finance side excelled by providing detailed information about various finance and insurance options. Combinedly, it was truly a straightforward, professional and smooth experience.

Should be zero stars, have a new t roc which was purchased from another dealer due to supply issues, was going to use Penrith VW for future service. 1 month old fuel flap locked shut and unable to put fuel in, roadside assistance could not open and said take to dealer. Would not return calls and when finally got hold of someone they were totally disinterested in helping us and stated they could not have a look at it for 6 weeks, fair dinkum, from what I have been told it is quite a simple fix, sure everyone is busy I understand that but we are totally stuck with grandchildren to pick up and unavailable to put fuel in this new car, we bought a VW in good faith and surely they can take 5 minutes and have a look to try and help us out, really disappointing.