Infinite Care Ipswich

Great company in addressing any concerns.

Infinite care failed to provide a safe residence. My mother was assaulted by another resident and staff failed to seek medical review after the assault incidents

My grandmother is currently a resident here and at first was really great when she first moved in July 2022 than August she had 2 falls due to not being monitored properly, she has also had clothes being taken, her own coat hangers and hankies being taken, and it’s not due to being washed as we take her stuff home twice a week to wash them , she was also charged for the tv $15.00 or so a month which she doesn’t use it for what she was being charged for , than we have come in numerous times and her brakes haven’t been on when she has been in her wheelchair and she has been left alone in her wheelchair , she has also been left for us to take her to the toilet and so forth than the other day we came up she has missing clothes agin as well coat hangers and her table is apparently broken and had not been replaced, until we complained and her water and phone is out of reach and it’s a 33 degree day with no water in reach .today we came up and her dvd and cd’s were missing she has 14 without cases? And has had dvds that aren’t in cases properly getting scratched and damaged. when that’s what staff are paid to do looking after the elderly people I’m their facility and make sure all there stuff is where it needs to be we keep check on all her stuff and aren’t impressed, what grandma pays to get done to live here and so forth , out of our experience here so far there are only five staff that seem to know what they are doing on her level and two receptionist that are always lovely !