JB Hi-Fi Mount Gravatt

Great store, very helpful staff who go out of their way to help. Shout out to staff member J (shortened for privacy) who fixed our issue with kindness and efficiency. I'm very appreciative.

Customer service was unusual, one chap came up to me , and asked if I need help I told him what I wanted Then he took off.I found what I wanted and another person came up to me and helped me. She was really good.

I am writing this review because I was very offended by the attitude of one staff member ( a middle aged man with shaved hair.) His demeanor was so unfriendly and unfriendly that it took me a while to realize he was the staff assigned to me. I wanted to ask him some questions about the product description, price etc but his attitude was clearly rude and arrogant towards me. I saw him smiling and conversing with other guests and staff, so it was clear that I was being discriminated against because of the difference in his attitude towards me and towards them. His attitude towards me was clearly disrespectful even though he said it was not discrimination. And it was an attitude that made me, a customer, feel that way. I don't know what kind of thoughts or ideologies he has, but I don't think he treats me properly as a customer, nor does he see me as a member of the same society, unfortunately. .This was a very sad incident, but I made an official complaint and would like to thank one of the members of the support team who kindly responded to the complaint over the phone. Two stars are due to him.

I purchased a dryer from here, which I am very happy with. I was aware that it was $55 delivery, which one assumes that it will be brought into your house and put in position. In my case, under the laundry bench.Not the case at all. It is $10 more to have it 'installed' and the boxes taken away. When I asked about what does delivery entail then, it is just that, they bring the box to your house. End of story. So I had to pay an extra $10, moving a 42kg dryer isn't an option for most people.

Great staff and friendly service, only thing I'd fault is the pokemon cards there usually cost more than elsewhere

The service from the team and management has been pathetic. I requested from the sales rep who sold me TV that I wanted a delivery before 12.30pm and if the could put a note for the driver to call me so I will make sure I am home and not at work. No calls from driver. I contacted the store 6 times and each call was more than 45mins and they always said they will call me back but they never did and I had ro call and follow up on my delivery. The staff and management lack customer service and they need to work in communication. It's been such a long wait and still my tv isn't delivered. It's almost 5pm and I have not heard back from them and the tv installer had to be delayed as well.The service is just pathetic.I will never purchase from this store and I won't recommend anyone buying from this store.

I helped my sister pick out a computer screen and cable box for her Airbnb in the Mount Gravatt store on Logan Road. The woman who served us approached us in the aisle, knew her stuff, and didn't try to push anything but the best deal for the best price. We felt listened to, and the entire process was quick, easy, and affordable. There's no longer any wondering why they always seem to have plenty of customers in the store.

Too annoying to be helped. I was totally ignored. Old man staff was passing by and asked for help and was told he will get someone else. Waited and waited.. nobody!!!I drove to Garden City JB instead.Not a pleasant experienceUpgrade your service guys or hire more staff

We went to JB looking for a fridge only a few days after Christmas, the place was pretty bonkers. Loki assisted us to find the right fridge while also acknowledging and assisting multiple other customers who were waiting for someone to help them. He was so attentive and helpful, best customer service I’ve had in ages. We walked away with a fridge (which has now been delivered in only 3 days) a microwave, universal TV remote, and a fun new board game as recommended by Loki! Thanks heaps Loki, you’re an asset and I hope JB appreciate you. We sure do!

No one came to serve us and all we wanted was a gaming chair. The one person I approached to ask for help said he was busy and stated that he hadn't had his break and walked away. Um hello!! Is that how you treat customers?! So instead, we're going to officeworks to get it where the customer service is better. I am so disappointed in JB HiFI for I am a loyal customer but looks like I is not loyal anymore!