Move On Removals

We were convinced we needed two professional packers that would take max three hours to pack our kitchen. They were to arrive at 7am with the removalist would follow at 9am by which time most of the kitchen would be packed . They were also to have all packaging with them . They arrived late and one was training the other not only how to pack but also helping her with spelling ( the trainee was designated to write on all the boxes ) .English was not her native language and needed help with spelling . During their service we also discovered that they had not brought any portarobes and run out of boxes . The 3 hrs ended up being 6 hrs . The firm had also convinced me that it would be better if we were to have two trucks one 12T and one 2T and four removalists . This was to do a quick and efficent lift as we had many pot plants that could not be stacked . The trucks and removalists arrived on time . They did not seem to have anyone in charge. I was told afterwards that the first to arrive was their lead driver. Three were ok ( definitely no speed there ) . The fourth hardly did any work as he was too busy reading his messages or disapearing in different toilets or just sitting in the truck. By 1pm they had filled the big truck and decided they would not use the second truck but they would take both trucks to the storage where it was to be unloaded . They finished unloading just after 3pm . They returned to our house and decided to have their half hour break (which they are entitled to ). After they had their half hour and just before 4pm they acknowledged that they will not be able to finish the job and especially since the storage facility had to close at 4.45 pm. Two removalists arrived the next day at 7am and completed the job by 11am . The service was below average. There were many unfullfilled promises e.g. everything will be cling wrapped when they were not; hence why our expensive mattress was torn . All pillows were put in the truck as they were. Some with covers and some without covers; a most unprofessional performance; and please do not even think about talking to the manager about your issues, as you will get a barrage of accusations and threats. Needless to say the bill was higher than we anticipated . We ended up paying it, as the stress of communicating with the manager was way too much for us to handle . In short they are unprofessional and unreliable and they end up costing you much more .

We hired packers (Angelica and Emily) and removalists (Troy and Jay) both groups were very professional and friendly, listened to how we wanted things done. Troy and Jay were fantastic with moving our things and were careful and took great care of our items. Will definitely use this company again in the future. Booking was very easy as well. Thank you to the move on removals team. I highly recommend them!

Fantastic service from the Move On Removals team from start to finish for our office move. Extremely prompt response to our request for quote, competitive pricing, regular and accurate communications about the job, and a punctual, fast, and professional move on the day.

I'd watched this company do a removal at my brother's house and they were terrific, so I engaged them for our recent move to the country from Melbourne. They were fantastic. The weather was appalling at both ends and they didn't complain. They were polite, happy to do their job, efficient and as fast as the work allowed. And they had a clean truck! More than happy to recommend them.

Move on Removals were fantastic, right from the get go.Our movers were friendly, professional and very accomodating.Moving is stressful enough, but Move on Removals made the day that much earlier.I couldn’t praise or recommend them enough.

I used Move on Removals for a very tricky and urgent office relocation where I couldn't get to site and then their onsite storage facility. Managing the project from another state I was surprised how seamless the whole process was and that was due to the team and their efficiency.. No request has been too hard! this team is great and would highly recommend. From supervisor, on the ground team to the back office - they are all professional, friendly and deliver high customer service

Move On were exceptional from the very beginning, with great communication and service throughout the whole process. Julian and his colleague were fantastic on the move day, they took great care with all our belongings, were very professional and super fast as well! It was an awesome experience and I’d definitely use Move On again.

Everybody at Move On Removals did a great job. It was really easy to get a quote, and to book, with the efficient office staff. The packers and the removalists were kind and helpful. We were very happy with the price. They represented good value. I would certainly use their services again.

I highly recommend Move on Removals to anyone who is relocating / moving. Emeralde is extremely attentive and her communication skills are great. Marvin did an excellent job at managing our move and paid close attention, ensuring everything arrived in one piece. All of our belongings were wrapped and protected by the moving team who made us feel extremely confident and comfortable. We were so pleased with our experience that I referred Move On Removals to my parents who are booking a job with them soon.Highly recommend!

Great communication and service throughout the whole process with Move On. The quote and booking were easy, organised and responsive. The removalist were very professional, experienced and efficient. Thank you!