Spirit Technology Solutions

The whole experience from day one was pretty strange with spirit. Firstly they made a big deal about needing to have me on direct debit after credit checking my business. I had no issues to be on direct debit, just thought it was strange how they positioned it.Secoundly the internet was consitently average. We always had issues and it dropping out. I think in the year and a half I used Spirit, they sent a technician to fix issues about x5 times. Which is pretty unstable. I had staff working at home for lengthy periods of the internet being out and the length of time taken to fix it, so that was pretty frustrating. My retail NBN internet I used before with ING was superior and more stable, and cheaper.Thirdly, when I wanted to upgrade my speed, they wanted to sign me on a new contract and commitment period which I felt was pushy. I communicated I wasn't going to be at the office for that entire period, but they were adament. I never ended up upgrading for this reason.Fourthly, the account manager communication was slow as. Days it would take them to respond.Lastly, the cancelling experience was some of the worst I've had. I gave notice to cancel and had to follow up multiple times. I kept on being told my account manager would get in touch (they didn't). It's super annoying to have to chase a company to cancel, especially as a busy business owner. It took them two weeks to acknowledge my cancellation. I had recieved a direct debit in that time period. Just make it easy for your customers to cancel, it's not that hard. That left a sour taste in my mouth an encouraged me to leave this review.Very so so experience overall. Not a bad company, but not a worldclass experience by any means.

Charge for services they couldn't deliver. No internet for a total of 7 weeks and yet they billed us anyway. Disregarded our situation and continue to send bills when we have disconnected and left the property. Dead to me

I got the connection including a new router for my new apartment. From day one, it didn't work and I had to spend long hours talking to them, trying to solve the issues. They didn't even provide a technician though I requested. Asked me to pay extra for a static IP, though the problem is with their connection/ router. When I decided that I don't need the service, which I never got, I had to follow up many times to get my full refund. Every time When I contact, the most common reply was, we are waiting for management decision" or "we don't have any update at the moment". If you can't give a proper service

Had some minor issues with a soft phone which have since been resolved. Responses from the team via email assisting have been excellent.

Hopeless have persevered for two years slowest internet I have ever experienced. When I moved into an apartment we were told NBN would be Spirit. I have purchased new computer equipment it has not made an ounce of difference…..

Hi managerThis is a review of your staff while they on road driving your business vehicle.I was taking right turn at around 5:35pm today onto Forsyth road coming from Truganina south primary school and your business vehicle was in front. After taking the turn the driver started making provoking gestures. Driving a small distance on road this vehicle matched speed of my car blocking the traffic behind him just to make a gesture from side window indicating a insulting gender bias to me.I want to find out why this driver in your business vehicle made such gesture.Also I want to file a legal complaint against your staff for gender related humilation.Please reply to this post asap and confirm the identity of the driver. I can provide all details of the vehicle and appearance of driver's face.Thank you

When we stop using their premium service nothing handed over (password, logins) and we are not able to access any of our router and any assets. No one helping and almost 20 days we are not able to reach their Transition Manager. Every time i called he/she busy and this is effecting our business. I will report to fair trading as well.

I was dubious about using a provider different than the big two, but I’ve been pleasantly surprised by Spirit. The whole process was quick & easy, the technician who came was very friendly and competent and my Internet speed is great so far even during busy times in my building. The price is also competitive with other providers. Would highly recommend.

I have been an apartment based user of Spirit for several years now, and am very impressed with their service ethos. There have been very few (and always short) outages since installation and the reason for the outageand likely repair time is available on their web site (likely pointing to the actual street or building of the outage) . With calls or emails to their contact centre you get a very professional and timely response. I wish the type of service they provide was the norm for other telecommunication providers, as Spirit should be considered a high benchmark service provider.

STAY AWAY FROM THIS COMPANY. WOEFUL WOEFUL WOEFUL.We used them to support our real estate business and had nothing but issues. Poor customer service, poor communication and extremely poor at resolving issues.We we're informed their business model had changed to support bigger clients (clients who have deeper pockets), however if they can't support their smaller clients GOD HELP their bigger clients.YOU HAVE BEEN WARNED