dollar curtains + blinds Ferntree Gully

We are so delighted with our magnificent new blinds. They are even better than we anticipated. Our gratitude and thanks to every member of the Dollar Curtains team for the superb service once again.

I’ve been dealing with DC&B Ferntree Gully for years. All my blinds and curtains have been supplied by them. Never had a problem until I ordered lounge and study curtains in December (??) Well it’s been an absolute nightmare. Wrong colour,! wrong fixtures! wrong size curtains!It’s been 4 months to get 3 windows done! Rude staff on the phone. I hope head office will help me, the staff at the shop don’t appear to care. Very disappointing!

I could not recommend this store highly enough. I have put off getting my much needed curtains because I just didn't know what I wanted. However from the moment I walked into the FTG store Annie could not have been more helpful. She showed me the various styles and fabrics and made an appointment for a measure and quote. On the morning of the appointment the store phoned to inform me that the staff member coming out was sick and that the manager would be coming out instead. These things happen unfortunately, but the store was great to communicate this in a timely fashion. I was thrilled when it was Annie who arrived to do my quote. She is friendly, professional and offered great advice in choosing the perfect option, colour and fabric to suit my home. I was also pleasantly surprised with the quote. I cannot wait until my new curtains arrive! Thanks Annie for your incredible customer service. It's wonderful to deal with someone who clearly loves their job and prides themself on providing exceptional service. Thankyou also for putting up with my inquisitive dog.

I cannot fault the service and product from the Ferntree Gully store. Their advice was extremely helpful in choosing a suitable fabric and colour. Their customer service was 10 out of 10. Kaitlyn and Tracey had superior product knowledge and they were especially helpful and pleasant. The best part is I shopped around and their price was extremely competitive. Amazing value for money. I love my new curtains. I would HIGHLY recommend this store.

Probably one of the worst companies I have ever dealt with. Rude from start, no flexibility, no accountability. When you place an order No follow up no up dates until you call yourself, then they say 4-6 weeks for the blinds, nothing in T&C’s advising this. Then you have to wait another 2 or more weeks before they come out. I have since dealt with Solomon’s for blinds in another property and the are fantastic. Would not recommend or use this company again.

Couldn't be more helpful. Unfortunately, our curtains were creased, which was blamed on the way they were delivered from head-office. However, they have made the effort to come and rectify - so happy with that.

Would give less if possible. After waiting two weeks for appointment the rep didn't turn up. Not just didn't show within the 4 hour window advised, just not at all. Upon calling the store I was told a phone message had been left for me that morning advising the relevant person had called in sick - can absolutely confirm no message was left. No missed call, no message. No DCB, don't wish to reschedule, taking busness elsewhere.

Extremely disappointed with a local company that I have tried to support during the difficult times of COVID 19. They praise themselves as an Australian Company that supports the local manufacturing and workforce which we all try to support. I have been promised refurbishment of my windows ( 16000$) in 4-6 weeks. 8 weeks late and half of my windows have no blinds due to wrong measures taken twice by the company.There is no explanation of their wrong doing just sorry after me contacting them the next morning of my house being left in a total mess! You can do better Dollar Curtains and Blinds Ferntree Gully , by reviewing your customer service to start with! Not a great local business unfortunately:)

I should have read the reviews. Totally unwilling to help, and a complete inability to think solution instead of problem. I was willing to take a small risk and buy curtain gliders that looked similar enough to mine that they would have done the job, but they told me in no uncertain terms they that it would not work.I was prepared to show them that it would work as I had one of my current gliders with me, but she said oh no" shaking her head.If unwilling to help

A bit so-so. Organised a measure and quote and the representative, while friendly, was a bit unhelpful and unable to provide a solution when it came to a query I had about roller blinds beside curtain rods. It was a case of can't be done sorry" which was a bit disappointing considering the fact other companies were able to advise workarounds and ideas. I was pretty impressed with the verbal quote however I was never emailed/sent anything formally despite asking. Oh well