Herdsman Medical Centre

Booked a consultation at 8:30AM and arrived 10 minutes earlier as recommended. The doctor arrived 10 minutes late and spent more 15 minutes talking to another doctor. I went to the reception to ask if my booking was for that day (checking if I was wrong, because I was there waiting for 25 minutes already), and magically the doctor saw me and called to her room. Disappointed.

She arrived 3mins late rushed in and forgot her mask.They charged $5 for a single mask!they should be reported for price gouging.Despite that the doctor and nurse helped her and advice/treatment was good.Just a pity the reception staff are very rude with lot’s of eye rolling. (No need to be passive aggressive) Please consider that people might be going through tough time’s in life that you are not fully aware of.Possibly not a job you should be doing if you lack empathy as we could all do with a little kindness especially if you are at a challenging time in your life.

The family doctors here are wonderful however the older reception staff make anything to do with this practice other than the time spent with the doctors less than pleasant.

Last week I received exceptional treatment from this Practice. Lydia and Dr Ravi went above and beyond in helping my family. We are so blown away by the effort and care afforded to us by both of them. Thank you.

Doctors and nurses are really nice and kind.but the people at reception are disrespectful and arrogant. Not happy with the way lady named Judy treat patients or people coming to the counter.

I’ve booked an appointment for Tuesday with plenty of times available, they called me back saying the doctor wouldn’t be able to attend me so I tried to talk to Lydia the receptionist that I would need an appointment with a different doctor or even by phone call, I was clearly trying to find a way to be attend when feeling pain. The receptionist said they didn’t have time for me and as I continued to explain Lydia hang the phone up on me.When I came in for my appointment that some other nice lady could sort out for me, the previous receptionist blamed me for hanging up the call.I am not saying the centre is a bad place, just saying that some people would need more training on how to treat patients.

I have been seeing the Drs here for years. I have moved over 45 minutes away and still make the drive whenever I need to see the doctor. Friendly, helpful and knowledgeable which is what you want in a Doctor. The reception staff are lovely too. Sometimes there is a slight wait for appointments but good things come to those who wait.

I tried to make an appointment with a general practitioner, and I said it could be for the date they had, regardless of whether the schedule was full and they replied that they would not see new" patients

The receptionist Judy was very rude and unprofessional. They left me a message saying my Tele appointment was canceled and has to reschedule. I called and it was Judy on the phone, I tried to explain her but she kept on saying I need to pay, without even listening to what I was saying. Very disappointed with her unprofessional behaviour.

I cannot rate Dr Himadri Ellepola higher than five stars!She has been my doctor for several years now and my appointments feel that I am seeing a friend rather than a clinician.She understands me, and develops a relationship with her patients. A GP that cares and goes above and beyond just a quick consult.