Hikoki Power Tools Australia Pty. Ltd.

Searched internet for a service centre for Hitachi and Hikoki / Hitachi in Seven Hills came up as my closest from Dural. I went out and pushed the service buzzer and a lady came out and gave me a business card and said I need to take it to The Rewind Specialists 2 km down the road. After 3.3 km in the pouring rain, I arrived to this dodgy looking out of the way shop (see photo). Went to the door and it was closed at midday. I went home soaking wet and called service centre who said I didn't know they were closed and I asked why does your website give information that Hikoki will service when Hikoki will not and she hung up on me. I called back and spoke to Jennifer and when I explained I was hung up on, she went to investigate then came back and hung up on my too. I called customer service and spoke to Eddie. He was wonderful and apologised for the incompetency of the service centre. He explained that the service manager had left. Eddie has arranged for the repair to be collected from Hardware and General in Dural, saving me another wasted day.

NO NO NOTerrible! The nail gun issues they just can’t repair and will not refund! From day 1 bought off the shelf 2 brad guns do the exact same can’t sink nails in pine! And also will block you if you dare say anything negative on their socials!

Super happy with the tools, and recent customer service engagement was very pleasant and quick to respond!

Impressed with the grinder I bought! Customer service for me was not an issue, quality tools, will def consider buying more tools from these guys!

Appalling customer service in every form. Customer service is non existent and when they answer your call they refuse to help you and get aggressive for simply asking for help, the tools are not bad but the customer service needs a major overhaul. It was run better when they were still under Hitachi.

Sent grinder in for warranty repair . After waiting 2 weeks I rang to check how it was going and how much longer it would be. They told me it would be at least 2 months because waiting for parts from overseas. Warranty department was rude to me and told me they had no intentions of helping and told me to go buy a new 1 when i asked them what my small business was supposed to do for a grinder. I only bought hikoki because i have a Hitachi Grider that has gone strong for over 30 years. Obviously quality isn't the same as my grinder wasn't even a year old. I'll take that warranty department persons advice and buy another 1 but it won't be hikoki and I'll never buy hikoki again.

Hikoki H65SB3The product description doesn’t match the actual product. I been convinced by Sydney tools that this product is the best on the market which there is actually not a good review about this tool online. I needed to buy a demolition hammer for construction work and Unfortunately I was fooled by Sydney tools staff that this is the best on the market and it’s much more powerful than my current tools Hilti TE1000 or makita. With no word of lie the brand new machine was weaker than 10 years old Hilti which on technical specifications the Hilti brand new weights 12.6 kg with impact of 26 J. They sell the Hikoki tool with description of 45 J and weight of 16 kg. I could not believe what I was seeing. Please please don’t buy this product as you have to replace it very quick. The machine started to leak oil after 2 hours of work not only from the bit which is common when the machine is over heated but also from the joint. I just throw $1200 in the bin.

Very disappointing and poor business practices.I have a large range of Hikoki tools, I also ordered two more tools this allows me to claim a free battery.Well I thought it would be easy, I brought both tools from Total Tools Albury but Hikoki for some reason have it down as two different stores. Do not know why but they are using it as an excuses not to process the redemption. Just seeing if someone out there is having the same issue. The one star is not for the tool quality but what I have given them for their business practices.

Awesome products!Been using for years with no issues

Zero stars, after sales service and support is very very poor! do yourself a favour and DO NOT BUY!!! selling defective products, and as Dave Williams from Hikoki told me its your choice to buy Hikoki or not" so absolutely no care factor what so ever. DO NOT BUY!!!"