Prouds the Jewellers Channel Court

The store assistant Zoe, was extremely helpful and went out of her way to assist me. She spent atime on the phone at my initial enquiry and then spent more time organising items I wanted from other store. She was pleasant and always smiling. Great customer service! She should be assistant of the tear!

I have had a couple of bad experiences here but my latest one tops the cake.I was talked into buying a second bracelet and asked if I could return it as it was not at all what I expected once I got it home. Unworn and I had the receipt. The manager “heath” said I could return for cash refund, I drove all the way here and he flat out refused. Not only did he make me look like an absolute idiot infront of everyone but he made me want to never return to this business every again. What a joke of a place. You don’t promise a refund to someone then when they turn up change your mind and say no AND be rude about it. Joke of a business ran by clowns.

Are there any staff available????This has been for years.

Absolutely horrible service. My partner and I would’ve loved to get a ring from here, but the older blonde lady, and the young store assistant completely and blatantly ignored us. The worst service I have ever received (if you could call it that) Will never go back.

Multiple bad experiences here.Paying $110 for ring resizing only for it to come back wrong and being told to pay again for it to be corrected.Refused refunds.Pushy and very rude staff.Won’t be back.

Absolutely horrible service.I called the store to see if I could swap the box of an item, as online the item I bought has a specific box.The person I spoke to said on the phone said that they did have the box and I could come in at any time to swap it. I drove all the way to the store and the manager (male) completely refused to swap it.The staff are dishonest, and the service is very rude.If someone is considering buying jewellery here, think twice, there are many more jewellers in the nearby area.

Always my go-to jewellers, been shopping here for a while now - local and staff are always pleasant to deal with.Go in here for watch resizing often as I buy from multiple stores (online & in Aus) and the staff are always nice enough to re-fit. Good selection of Tungsten rings too!Both Saturday staff were very helpful

Half price sale now on

Worst customer service.Walked in to the store to purchase a ring. One other customer was being served. The 2 remaining staff just ignored me. One was too busy on her phone the other preoccupied with a book. Won’t be returning.