Australian Customs Brokers & Logistics

I used them to import my freight from China. I spoke to them and explained that I was unfamiliar with the process and really didn’t want any hidden Costs.They gave me a quote and explained what would happen. Not once was it discussed that my freight could be susceptible to storage fees.I did not get any information when my freight had arrived in Australia. Only once it had been unloaded and put in to storage which was well after the allotted 3 days at the port and had been in storage for 6 days.It was taken to the freight company with out my knowledge or consent and put into storage where I was then charged a exuberant fee for each day it was in storage.The freight company would not release my item until I paid these fees. Which was over $2000 for 8 days in total.When I asked the import broker why or how this had happen , they explained that they have this problem them self yet did nothing to help me. And allowed me be caught out .Also informed me after the fact, that if I couldn’t have gotten the freight In The 3 days they could have organised it to be picked up and put in their storage facility for a small fee . All this information was give to me after the fact and costs had occurred . So not helpful at all.I then had to arrange my fright from Brisbane to a Rural freight Depot costing me less then $300.I was however given a quote from them for for the same freight for over $1500 when I first engaged in their services. so double check everything they tell you.

David made the whole process easy to understand and kept me informed at all stages of my delivery. Would highly recommend if you're looking for 5 star service.

We have been using Brisbane Customs Brokers for a few years now and can honestly say that they have been amazing to deal with. The whole team is great to deal with and makes our job a whole lot easier. We wouldn’t know what we would do without them. Keep up the great work! 10/10

I have had great service from these guys on several occasions in relation to imports.

Auscus are extremely helpful and make import/export a breeze. They take care of all the confusing paperwork that comes with import/export and make it all a seamless process. Bianca and her team are super efficient/professional and nothing gets past them. We have saved thousands of dollars on invoicing thanks to their keen eyes, communication, dedication to customer service & professionalism we could not achieve what we do in our business without them they are a KEY component to our company.Mark...

Great people, they go above and beyond.

Excellent service , very helpful on my first time importing out of ChinaGreat price and communication the entire way along the processThanks will use again.

We have been using BCB for many years for our cargo clearances, both for sea freight and airfreight from various countries around the world. They go above and beyond to assist. If I could give 6 stars to them I would. Strongly recommend David and his team (Charles, Jess etc) at Brisbane Customs Brokers.

I was daunted by the process of clearing customs as I was receiving a very special engagement ring for my partner. Bianca made the whole process stress free and I can not thank you enough for your assistance!The whole process was seamless and it cleared customs quickly. Couldn't have done it without you! Recommend for sure :)

We have been using using Australian Customs Brokers for 10 years now and have always found David and his team to be very professional, prompt and helpful with our importing business. I would certainly recommend them to anybody looking for customs brokerage and logistics.