Pandora Ocean Keys

Lovely customer service from Merita! Helped me pick the perfect gift for my friend without rushing me and being extremely patient even though it was busy. Thank you :))

Worst customer service I’ve ever experienced. The lady serviced us was called Emma and I have never felt so unwelcome. Was collecting an order but it feels like I’m doing a wrong thing by collecting an order. I was holding my id for more than one minute and once I put it back she said she hasn’t even started the iPad. Did not give us or even offer a pandora bag so I’m literally holding a plastic bag with a ring in it. She was literally ordering what I’m supposed to do and I’m not in a primary school, I’m in pandora which I’m supposed to be the customer. Went to Joondalup pandora afterwards and they have so much better services and highly recommend Joondalup store.

The sales girl tall one was so rude, I came this morning just want to buy earring , there was only one customer at the moment and there was 2 sales girls , the sales girl didn’t say anything words and just ignore me as customer that I really wanted to buy the earring, I smiled at them but they didn’t smiled not even asked me , what can I do for you? They are so arrogant I was standing inside the shop for 20 minutes but the two of sales girl just looked but didn’t serve me,, I was so disappointed ☹️ The tall one was absolutely no manner, I will ever never comeback to buy your pandora just because your stuff has no manner

Always friendly staff and super happy and chatty and will go out of their way to help you. Customer service is fantastic here.

Quite disappointed with the customer service during my initial visit. I had inquired with a member of staff as she left the store if click and collect orders were required to queue, she said no and said to go straight to the back of the store. As I entered the store, one member of staff rudely and abruptly demanded I join the queue and wouldn't listen to the reason why I had headed straight in before queueing, at which point I walked out the shop.However on our later visit an efficient and helpful lady assisted me. The original sales assistant was there still and welcomed me in the store, then told me to go back and queue. Unfortunately during my time in the store this lady continued to be rude to other customers, I tried to see a name tag however she wasn't wearing one.

Brilliant customer service but needs more variety and ideas like some pearl in there jewellery pieces."

Best experience at pandora so far. Helped me with my return (when other store wouldn't) and was very cheerful and nice. Big thank you to merita very helpful.

THE MOST friendliest customer service I have ever received!!! I felt welcomed and our sales lady, Vanessa, was interactive and helped us with everything we needed. This enthusiasm is not something one sees very often and I was very very happy that she helped us. Definitely will be coming there again!

Excellent..helpful friendly lady...great bargains...beautiful jewelry...