QT Tiling & Sealing Pty Ltd

We used QT Tiling & Sealing for our beautiful natural stone travertine tiles in our new rear balcony that measures 7 x 5 metres in November 2021, only to have them all taken up in June 2022.The reason being, was that he didn't use a flexible adhesive which we asked him to use while quoting as we have wooden joists sitting below. Stephen didn't listen and used a cement adhesive which was ridged blaming the fault on the retailer he brought it from. We had vertical cracks forming from the front of the balcony to the rear of the balcony, three weeks after having the tiles put down together with leaks in quite a few place as the waterproofing was not done satisfactorily. He didn't do the expansion joints that should have been done when tiling above the existing expansion joints in the substrate sheeting. Other tilers we had for quotes, could clearly see the expansion joints, and quoted accordingly.Stephen agreed to take the flooring up after trying to do the expansion joints where more cracks happened vertically once again blaming the retailer for the product he purchased. I would have thought a business owner being in the industry for some time would not need aWe had the floor taken up (see attached photo) over a long ongoing process of turning up, then not turning up when he should have when the weather was fine as he was doing other jobs because they had been waiting 1 month! We have been waiting since November 2021 to have this job finished and to get it right!Through this process Stephen has put a hole in the substrate (see photo attached), which my husband had to fix, as he said it was our problem and not his (after he put the hole in it). We have had to fill a lot of the holes ourselves in the substrate as they weren't filled to our satisfaction which could cause further leaks, and we had to clean up after each time he was here.The last morning that he was here we told him specifically to use the good tiles that were left over and not used the cracked tiles that were presently sitting around on the balcony. When he had left that day, we found that three cracked tiles were used on the landing. I tried to contact him straight away to return about the cracked tiles, but he didn't return my call. When he arrived the next morning, my husband had taken up the cracked tiles and adhesive and told him to replace them with the good tiles. His attitude was shocking with the swearing, (not very professional I would think for being a business owner) that went on, and this wasn't the first time this had happened through the repair job.After his performance we told him not to come back to finish the job as we couldn't have that attitude around our family and neighbours.Stephen still owes us $1928.07 for the replacement stone and materials, which he hasn't paid, and we will be taking further action to recover these costs.This has caused us a lot of pain and disappointment. If the job was done properly in the first place, we would never have had to go through this and have the tiles replaced.My advice is, never take the cheapest quote as there are usually consequences sooner or later for doing so which cause more problems and expense in the long run.

Steve from QT tiling was fantastic for our Bathroom Renovation. He was incredibly efficient and prompt with his service. Will certainly be getting him to do our future renovations.