PC LAN

Excellent service and prices. I needed a server, paid for it but didn't pick up for almost a week, then COVID came and didn't need it anymore. They refunded the full amount no questions. Love companies like this, who understand client's needs. For the purchase too they were super helpful and ensured I had everything needed to get up and running and various other options Will buy from them next time have any IT needs. I opted for pickup but the shipping prices are fair too.

Extraordinary service to our business. PC LAN go above and beyond to accommodate our evolving needs (often at a moment's notice), and enable us to service stakeholders within our business with super-efficiency. Prices are highly competitive, too. PC LAN is a virtual partner to our business, and we're grateful to have their reliable team of staff ready to help us when required. The critical flow-on for us is, we can better service our customer needs.

I bought a QNAP NAS from them and have had a couple of drive failures (within manufacturer's warranty). Each time the team have been helpful and only interested in getting my system back up and running as fast as possible. If all goes well on your purchases, that's great but when there are the inevitable problems, it is great to know your supplier has your back. I would definitely return here in future.

I made a purchase from ebay, the seller give a false description so I decided to return the item. Accidentally I made a mistake on the choosing the return reason, when I try to change the reason, I close the return case. Because the ebay system can’t reopen the case, the seller give me an instruction to return the item. To meet the required time frame, I choose the express but the seller refuses to pay that postage. Final resolution: ebay issue the full refund of item to me; I paid $20 express fee without purchase anything; the sell have no negative feedback on ebay as it was cancelled by ebay and the seller didn’t admit any mistake at all without any apology, just keep mentioning they we’re following policy and description was copied from Dell. Shame on the “ responsible “ and 100 positive feedback eBay seller!Update:The seller’s story of “copy from Dell” is not the excuse for giving a misleading or wrong information in their description. Why seller did not check the description before post it? So the root reason is seller’s lack of responsibility.The seller requires buyer to return the item within short time frame otherwise the refund will not be processed, before Christmas holiday, express is the only method. And not any notice was given by seller that the express will be excluded.After the item was posted, the buyer noticed the seller immediately but no reply. Then two days later the seller refused to pay the post expense saying the buyer didn’t not communicate with seller prior to using express.Buyer propose that seller could pay half of the express fee and this will be a happy ending for both buyer and seller, but the seller still refused that and reply buyer should contact with eBay for post fee reimbursement.When the return was delivered, sell closed the order, and I received the fund I paid for the item, which’s is not correctly described, so I cannot give any comment on eBay that’s why you can see feedback from Google here.Today, the seller came out to reply this post as more people reviewed this, but I need let you know the truth.Advice: don’t be stupid to cancel any open return case by yourself at any circumstances and keep all evidence in hand.MOST IMPORTANTLY, AVOID SELLER LIKE WHO DID NOT CHECK THE ITEM DESCRIPTION BEFORE POSTING

I've been going to PCLan for years. They always have competitive prices, and great service. They answer emails promptly when I've asked for sales advice, exceed expectations on delivery, and really help you with what you need. Efficient and great value IT supplier.

Overall, good product range. Have purchased a number of items from this store. Biggest negative is they have no option for merchant fee free transactions unless you're local and pay with cash. Even the Paypal feature they charge a merchant fee. In this day/age most companies absorb some of these costs.

Extremely impressed by PC LAN's post-sales support. They handled my warranty claim expertly and kept me informed at every stage. I'd highly recommend them, especially for advice/sales with NAS devices.

Had David look at a problem with my new PC. Fixed it super quick and because it was a small problem they were nice enough to not charge me! Super friendly service, will definitely come here again for any of my PC needs.

I strongly recommend to avoid this store. They have misleading informations and when you ask about warranty they take 4 days to answer and when they finally do half of my questions wasn't answered anyway. SAVE YOUR TIME AND ENERGY shop somewhere else!

Went there to purchase a UPS for work. Great customer service. Happy with the lady that served us.