Hachi

We had our Standard Poodle groomed yesterday at Hachi, this is by far the worst groom he has ever had.We have been taking him here for a number of months and have always been happy with the quality of groom. When we arrived for our appointment we were told that they have new groomers and they would like to talk to me about what we were wanting, this is the first that new groomers had ever been metioned. I explained all aspects of the groom we wanted to the new groomer as their customer card is written in Japanese and the new groomer could not read it, finishing our discussion with a photo from his last groom at Hachi.When I came to collect him, he was groomed nothing like what was discussed. The sales assistant asked for feedback on the groom and when I said it is not the usual standard a token discount was offered. Chatting some more I was informed that they have new groomers Monday to Friday who are being trained by the regular staff for 'style', and the usual groomers will only be working weekends from now on.On closer inspection once we got him home, large parts of him had not been touched especially in his ears. His groin was also shaved so close that he now has a rash. To add insult to injury, comments from family were He looks like he was shaved at the vet"The appointment experience has never been great at Hachi

My partner booked the groomer but I took her in and what a traumatic experience for both my dog and I. Never again. I cried so much. They overbook themselves, it's like a factory and customer service is horrible.

This WAS a 5star review. Not any more, not after today. Every single time I've taken 3 yo Toy Poodle TeddyBear here for grooming (maybe 6 or 7 times), I've had to explain from scratch what I want. They have a massive staff churn rate here. There's absolutely NO continuity. This goes for the staff in the shop too....always someone different. It took me the longest time to grow out TeddyBear's ears from the classic poodle cut. Today AGAIN I showed photos of the Poodle Gang on Instagram and repeatedly said I want the head and ears like a helmet" and the FACE clipped like a poodle. Well

The best grooming we’ve ever had! Thanks Hachi staff!:)

Took my babies to Hachi for the first time today and I'm so so happy with both the groom and the quality of service received! To hear that my beautiful nanna of a Coco, sat in the retail store with Kya(?) while Carlos was getting his groom melts my heart and makes me so so happy! Coco would've loved that! Thank you for showing my babies so much love!

Fabulous grooming salon! Barkley loves visiting Hachi and always looks great afterwards. Given the quality of the service, the pricing is very reasonable as well. Makes sense why you have to book well in advance - it's very popular in the area.

The staff at Hachi are very talented groomers and always do a fantastic job, would highly recommend them! They also have a great selection of natural treats and good quality accessories. Thanks Hachi!