Shaver Shop Chatswood

Extremely poor and totally bad customer service. The staff is too rude and she definately will deny if you have a problem with some products that you purchased via online shop.The lady claimed that this store is franchise of 'shaver shop', so the store has no duty to handle any problems when you have an issue with the products which you purchaed through the website named as 'Shaver Shop'However the head office of 'Shaver Shop' mentioned that the customer brings faulty products to any stores of 'Shaver Shop' nearest to your area.She definately made a lie and she told me her name is 'Dri**'Finally she did it, but I have got a trauma for it and still waiting for new product that will be delivered within 12 business days she said.Very unpleasant and terrible experience.

They used to be better and I liked shopping there even if they are a bit more expensive than online options to support local business, but recently they deteriorated a lot.Two interactions:1. A few months back I asked for cleaning fluid for my shaver. They didn't have it in store and offered to take my details to call me when they have it within a week or two". I never heard back from them. I ended up buying the liquid cheaper and faster online.2. I purchased a replacement head for my electric shaver only to find out back at home that the package was closed by a sticky tape. It still feels new and sharp but they should have at least pointed it out to me."

I got served by Erin today. She was very friendly & most helpful. I was really satisfied with the service I received from her. Thanks Erin.

Disappointing customer serviceI have bought a $500 item online which was faulty after a few days. However, not Shaver shops bad. But the customer service the shaver shop was offering is disappointing.I contacted shaver shop twice, but to summaries it, I did not get the post label I was promised to be able to post the product back to shaver shop. I had to come to the Chatswood branch to exchange the product, which is quite a hassle for me, and that's why I shop online.Until everything was sorted, the time has passed. I have got a new product, but back home, I did not like to use the product anymore.Reading through shaver shops Return Policy, I understood you offer a change of mind return option. So I contacted the shaver shop support, but nobody did replay. Again, I made my way to the Chatswood branch and asked to return the sealed and unopened product.The answer was NO.Because I exchanged the first faulty product already, which was used and unsealed.The salesperson was very quick in telling me that there was no return option for me, so I asked to speak to the manager. But sadly, the manager also said, that he can't do anything for me.The product I wanted to return was unopened and still sealed!I believe that the store could have taken the product back if they wanted to, but decided to leave an unsatisfied customer behind, which already was troubled to come to the branch twice.Altogether, this is not what I expect from a shopping experience nowadays, especially when there are so many shops to choose from.

Absolute legends! Came in today as a hail mary to replace a fairly obscure broken part and couldn't believe that they had it! Excellent customer service - will absolutely recommend!

Tried returning a faulty Wahl branded shaver that I bought a few months ago and the store clerk insisted that I was only entitled to store credit.There was nothing I wanted from their store so had to push the point that not providing a refund was unjust just to get my money back.I don’t recommend buying electrical products from these guys as they won’t want to refund you if the product is broken.Edit: disappointing that the business reached out and ask me to call a support line after the above experience. Feels like they want to keep unhappy customers money and then provide a token response on social media.

Great boxing day sales. Products in a varied price range.The staff are very friendly and helpful.

Excellent service by Matthew on Friday 7th October! Helpful with the toothbrush product offered. Happy birthday by the way!