Videopro Newstead

Excellent service. I paid a few dollars extra for online the priority service and Robyn was fantastic when I had to return a camera accessory. Highly recommend

I went into the store today with the hope of buying a high end bluetooth portable speaker. The customer service was atrocious. There were very few customers in the shop. I approached one staff member who seemed completely disinterested. He seemed annoyed that I asked him to demo the speakers for me. The majority of the speakers described on the website were not available for demo and not in stock. When the staff member demonstrated one speaker, there were other speakers playing making the demonstration a waste of time. He knew very little about the speakers he was showing me. Of the speakers present for demo, only 2 were plugged in correctly. After a short amount of time, he lost interest and returned to his seat flicking through things on his computer. I tried to demo the speakers myself for about 10 minutes with no interest from any of the staff. Fed up, I left. Sub par and worthy of a bad review.

Fantastic location and plenty of car parks! Great staff and a well set out shop! We are looking forward to receiving our tv being delivered! Thanks David for great deal and friendly service!

Over the years, I have purchased three expensive TVs from VideoPro and have never had an issue with them (probably because I have never needed to go back to them to resolve an issue). That all changed recently. About a week ago I purchased an LG 77 C2 OLED TV from VideoPro. The TV cost over $5

Spoke to the team in the Newstead store both online and in person and purchased a new lens for my camera. Incredibly helpful and knowledgeable. Let me ask loads of questions before my purchase! Would recommend in a heartbeat.

If you are in the market for a tv it's definitely worth a visit!

Extremely disappointed with the lack of accountability and poor customer service.I ordered a Samsung TV from VideoPro at the very beginning of November 2022. During the order process there was absolutely no indication that they did not hold stock, or weren't a legitimate business. Hearing nothing about my order but having paid $1500, I followed up a week later, only to be told there was a stock delay they expected to last Generally

Very knowledgeable and friendly staff. Extremely happy with all my purchases

Great customer service. Zac helped me with what I went in there for and assisted with loading the tv into the car with care to make sure there was no chance of damage in transit and any other questions I had. The other staff members were friendly and you could tell they loved what they did. I'll be back soon and they always have better prices than competitors.

Bought a new TV online and did a click and collect . Staff were very helpful and I didn't have to wait before I got attended to . They wheeled the TV out and helped lift it onto my trailer .