Independent Living Specialists - Kogarah Store

Terrible experience here with the entire team and made it very very hard to process with NDIS. Anyone who is self-managed, do not go here as they will make life very difficult for yourself!!!Went to purchase a chair for my aunty from here to which the sales lady asked for all NDIS details. She processed it through with the correct colour we were after. She then rang us to tell us they are unable to process it through NDIS which i was surprised as i had a great experience with the company NOVIS at lane cove to while the processed everything over the phone. Anyway, helped my aunty claim it through the portal to which we ended up paying ILS. We then paid them and they had mentioned the chair is currently out of stock and they will be getting it shortly. They then emailed to say the chair is in stock in kogarah, so i rang to confirm it is all correct, because when i did go there it was a completely different colour. When i did ring back, they said they couldnt find payment etc, after 10 minutes they finally found the payment to which i said is it the correct colour. They then said its not and they will order it for us and it will arrive in 3 business days. When the chair arrived it was the wrong colour. I feel like this was a rollercoaster for us to just get one chair. I then called and asked what was going on and no-one could tell me and someone had to call back. Just from the service i recieved i wanted all my money back straight away. She then proceeded to say it was an error, which i completely understand, errors happen however this was 3 times back and forth about the same thing. The same error occuring the same time is unacceptable. I did say i wanted to money back to which they said the chair is available in november!!!!! If i knew from the start it is available in november, i would have been fine with this, however the service i recieved, this company was not recieving any money. They then said they will pick up the chair free of charge and speaking like they were doing me a favour by not charging when it was entirely there fault. Once the chair was picked up, this company kept calling me to see if the chair was picked up like they were desperate to see. They all work for the same company, i do not understand why someone needed to keep calling to see when i am sure you can see on the system or just wait as you already had a very unahppy customer. I will NOT recommend this place to purchase anything as the service was rubbish from start to finish. Do not wish anyone to go through that service, and everyone is much better off going elsewhere!!!! I know i do rely on these reviews when looking for places to go or from what people recommend, so i hope this review helps with making your decision of not going here!!!!!

I can't thank Rima enough for her outstanding customer service. She had thorough knowledge of the product I purchased and went above and beyond dealing with me. What an absolute pleasure.

I have just been into the Center at Belgrave Street in Kogarah, I wish to recommend this center to anyone who is in need of Some wonderful Service, Someone thats goes that extra step

You cannot go wrong walk in to this shop to find what you need. Jules is super helpful and friendly and practically helped me more than she should. During the urgent matter that I was facing, she is caring and made sure that I get the right information regarding to what I need and even go as far as contacting other people to make sure that I get the help that I need. I really appreciate all the help and advise from Jules. Thank you Jules for everything! :) Really, THANK YOU!

What a great variety they have here for all sorts of equipment to assist independent living. Great staff. They help so much and give a detailed explanation of what ever it is you need and how it works. Prices are so unexpected.. I was very impressed. I will always return here for all my needs for assistance when required. Great place to shop. Parking can be a challenge in kogarah but if you don't mind a little walk there is parking on top of the town centre.

Small shop with limited stock on display. Very helpful and courteous staff. Nothing was too much trouble. The prices were good.I'd recommend this shop to anyone who needed stuff that helps people with all kinds of physical infirmities.

Went into the shop and was greeted by two lovely young ladies who were immediately very helpful I was after a Walker as I foolishly left mine in Adelaide. They both were so helpful and put the Walker together and made sure it was the same height as my walking stick....very impressed ... the service was great.

A big THANK YOU to the entire staff of Kogarah: You are kind, creative and amazing - My dad is extremely pleased with his Stella Electric Lift Chair. I will sure to return for more shopping ....