I-MED Radiology Network

I always feel welcome and cared for by receptionists and medical staff.There is a great sign of expertise and effort to follow up with results.The injection in the foot hurrts!!! However Doctor and radiographer are caring and kind!!Cecilia Courtney fcJ

Hopeless- no one answers the phone. Push to online to save money.I want to discuss something.Go to Carnegie- fantastic personal service.

I had my ultrasound appointment yesterday. I left on time for my appointment however didn’t realised that I took the right tram but in opposite direction. I realised and got off the tram and took the right one. I was definitely gonna be late. So, I called them and explained the situation and asked them if I have to reschedule. She double checked with the staff and said if I was there by 2:40 it shouldn’t be a problem. I got there at 2:41 I swear to god. The receptionist was helping other lady so I stand behind her and waited for my turn. When it was my turn it was 2:43, I told the receptionist that I called saying I was running late, but she told me you are 5 mins late so you have to reschedule. The receptionist was very impolite and non-friendly and rude. I was in pain that’s why I booked at camberwell as it had the earliest appointment available. So basically, I took a day off from work, traveled more than 2 hours up and down for nothing.I hope they don’t do the same thing to another patient.Never in my life going back there again.

Receptionist doesn't sound very polite and friendly. Sounds like she is more professional than our GP when the GP clearly said the issue is an urgent matter and she simply said NO It is not. If you don't have a spot available, that is fine, just say so - we all been through times when we are short staffed. But we don't need YOU to determine what is urgent and what is not.

Reception staff incredibly rude and incompetent. Online booking system is a joke, my referral was sent in with my appointment, but no one bothered to actually look at it. Took the day off work and turned up to my appointment to be told that I had not booked correctly and it was my fault they are unable to perform the entire procedure. She offered for me to get the ultrasound portion of the procedure ($250) and come back again next week for the remainder plus another ultrasound ($500), why on earth would I pay for it twice? Her tone and manor was incredibly rude, speaking to me as if I was stupid. She argued with me about whether I had procedure previously, I had, at the same clinic, and only 2 years ago.Last time I thought the doctor and technician were fantastic so was happy to make the drive expecting a similar experience - after speaking with the receptionist this time I will not be returning to any i med again. Medical receptionists need to remember that there are people who are sick or in pain coming to this clinic, and they may be quite fragile, the receptionists are not medical at all and should remember that.

After waiting 4 business days, took me to call to get a status update on my online appointment request to find out that Camberwell don't do the MRI scan requested online. Why?

I-med radiology Camberwell - Thanks to the owner for the response. All is forgiven as my appointment today was successful professionally and politely without issue. The secret I believe is to take all your paperwork including the appointment confirmation. And to book as early as possible.-----------Complaint removed. Perturbed at the time. But everything worked out.

Today I needed a CT scan and we had the pleasure of dealing with the lovely Lynette at reception. She was understanding and a pleasure to deal with when the reception was full and very busy.Some people are made for their jobs - the technician Martin is an amazing human being who was so kind, gentle and considerate, and funny to boot.I cannot thank all the staff for their thoughtfulness and professional assistance. Highly recommended.

Disappointing customer service where appointments get made and cancelled. Both parents come for our daughters scan. Only to be told only one parent can attend because of covid. Handy if they told us prior so I didn’t take time off work.