JB Hi-Fi

Terrible product and terrible customer service.I bought this computer on 03/03/2022. Had problem since the first day. Waited for two weeks to see if the problem was going to end but it kept happening. I went to the store to try to solve my problem, showed photos and videos of my problem to the manager who said:“It might be the software, please update it and if does not work come back and we will solve your problem, just take a picture of it as you did and that’s all we need. You have 3 months warranty from us, so we will help you in this time”I went home, did what I was told and guess what, nothing happened.Kept using this laptop for two weeks and the problem kept happening over and over again.Today 27/03 I returned to the store to show my problem again. Another manager came to see my problem. During his explanation, he politely said “We need to see the problem happening to be able to help you, and we have more customers to attend.”So, firstly Other costumers are more important than me? What nice thing to say to a client….Secondly, why does on person say one thing and the other another? It just showed me that they are not willing to solve my problem, really professional of them.By the end I was told to contact Dell and they will send me a technician to look at this issue.Sad to know that when you go there to buy they treat you well, and than it changes because their product has a issue and they don’t want to solve the problem.I have this product for less than a month and it has already stressed me out.Hopefully you guys have a better experience than me with JB Hi-Fi

Love this store , always come here and buy stuff. However today around 5.30pm, i met a rude and carelesss sales assistant . come to pickup my games and did not check the name in the billing address for my order. She seems happy to sent me away thought im some fraud. She waste 20 minute of my time just to pickup a game . Dont know the name of the girl but its the girl with piercing and brown hair and blue eye makeup. rude and very unhelpful , giving me attitude even after she's wrong and being careless.This is the second time she does this to me and never have any problem with other sales assistant in the past that makes me almost think its intentional. Its a very good store and has a very good staff except for that girl. first time is tolerable, second times is enough for me .

Went in today to get some new ear buds. The 3 sales assistants standing around in the headphones were more interested in talking to each other. Customers including myself had to interrupt them to help.Then when I asked for help they were not helpful at all and weren't interested in a possible sale. I left disappointed with this interaction and no earbuds.

Happy to sell you a $550 pair of headphones, but then when there was a fault with the case, i called ahead to see if they could swap it and they said yes. I made a special trip in and everyone passed the buck. First person I spoke to said can't help you, but I can sell you a third party case, or maybe try waiting at the counter. Second person (after a wait) said nah it's the sales teams job. Third person I spoke to gave me Sony's number off the website and said good luck. I will be taking my purchases to another JB store next time because these guys are useless.

One of the best places in Melbourne to purchase electronics at a discounted price. The shop holds all accessories and products that you need. The staff is friendly and they help out if you're unable to find what you're looking for.

Boris was the best salesman ever. I bought sonos speaker and he sold me a pair of Sony headphones as well. Lovely!

Great place and great price match policy! My friend and I got a great deal on the Bose headphone :-) The staff called Boris was super nice, definitely will come back next time!

Really efficient place for my click and collect orders. I've been here multiple times for different purchases, each time has been a good experience. The staff are always helpful but can be hard to get a hold off when it's busy.Went on 12 May for the new Zelda release. The team handled the crowd really well. The lady who helped me with my order was extremely friendly, patient and went beyond to locate my order. She has pink hair so I would love to commend her if I can find out what her name is.Update: seeing people complain about waiting for an hour on Zelda release day. As someone with convention and fandom/merch sale experience. 1 hour is childs play compared to 7 hours for a tote bag.

I'm a fan who is always up for a bargain. City location.Good for travel adapters as well!

One of the best JB’s in Melbourne. Spacious, easy access, well stocked. I initially went to the one on Bourke St looking for a specific wireless headphones, they didn’t have it and advised they had them in this store and I was not disappointed. Staff were friendly and helpful.