StarTrack - Orange

Disappointed. My order was supposed to arrive at the start of the week. The status of my delivery has not been updated in four days when the depot is only 1 hour from my address. I have called twice for a reason and an estimation on when it’s arriving but they refuse to tell me what’s going on. They also refuse me to drive to the depot to pick it up.When I called the person they then continued to ask what was in the package, this does not seem right to me.After reading the reviews I’m a bit suspicious that someone has helped themselves to my package.I’m trying to give them the benefit of the doubt but everything so far does not seem right.As the package I have ordered was expensive and have to be home to sign for it.

Startrack, are rude, the hang up, are not on time, tracking details are wrong, promised delivey is a joke. In summary, my dog could do a better job. Hopeless.

My Package seems to be missing, no one can tell me where it is .According to their tracking system they said they attempted delivery, which is simply untrue , as a search on their website confirms there was no attempted delivery . I will never again pay for an express delivery " or use star tracks " services" ever again . This happens every single time ."

It would be nice if there knew how to answer a phone. 8am-5pm then I gave up

The company is lazy, how can you not find my address there a thing called google map update yourself.

We waited at home all day Friday.We organised to loan a friends small truck to take the delivery 1 1/2 hours north to our farm on the weekend. We didn’t hear the doorbell. A simple phone call would have saved an enormous amount of effort taking two cars and two trips to the farm. Their answer was that’s not our procedure. Don’t use this company is my suggestion - no help, they make you feel like your a problem. Lazy Lazy business.

A delivery to my house this morning in Darwin Dve Bathurst. Such a lovely young guy that lifted the heavy box inside for me. Thank you soooo much.

Adequate

If I could give less than one star I would. Iv never had a good experience with this company. Very unorganised and very rude. They have no idea what they are doing with the parcels. No help at all. Very frustrated.

Always a pleasure working with StarTrack. Huge shout-out to one of their delivery drivers Brock who never fails to deliver excellent service and advice. Keep it up Brock - you rock!