International Pool Products Pty Ltd

I have seen a few negative comments about this business. I think who ever said it must have got the wrong business. I have purchased items from this company and always found the staff most helpful. my last interaction with the them started as an enquiry to see if they had the part I wanted. Greg spoke to me and explained that the part i wanted was still under guarantee. I was surprised because it was almost three years old. Greg then took all my details and arranged for the company concerned to come to my place and replace the part, all at no cost. I was very happy. the person who came to replace the part was also very helpful and polite. I think this is great customer service all round.

The team at IPP we’re fantastic. David was extremely knowledgeable and made me double check my system so that the replacement pump was what I needed. He spent time discussing the options and then gave me a price which was around 30% cheaper than our pool maintenance team. I wish there were more companies in the industry that were so focused on customer satisfaction.

SHOCKING RIP OFF. Went to pick up 40mm Hydro Valve. 2 older guys behind desk and NZ lady serving. They all made a big deal about how unusual this item was and then pulled a price out of the air of $44 - they just seemed to make it up. I checked my phone and it was $22 most places - raised it with them and they carried on angrily and said well get it from somewhere else then" - the NZ girl screwed up the order aggressively and scoffed. Realise it is only $22 more but 100%!! Got it for $24 from a pool place in Bundall (was EXACTLY the same item / same brand etc) - together with some customer service that these guys could definitely take some notes on. Rude and a rip off. Was going to ask them about a pool light god knows what figure they would have made up then!!!! Highly recommend shopping around for prices before you go to these guys! Definitely wont be going back there in a hurry."

Their sales team is excellent! Greg, this week was polite, helpful and efficient. Cost of even larger items was good and a pleasure to do business with this company!! Highly recommended.

I was recommended by a mate - and I have to say I am glad he did. Greg in the store and Logan the installer were just fantastic. Great advise and great cusomter service. Managed to get me sorted and a week out from Xmas amazing. Also followed up to make sure all good. Highly recommend the team. Note it wasnt a cheap repair - but the service certainly smoothed the pain.

Excellent guys, great advice, above excellent service.

I’ve have had some pretty dodgy people out here but these guys are the worst. I didn't want to get them back for a 3rd go as I have no confidence, or trust in them, but some time later I sent pics to their office of the job he’d done he denied it. So they’re taking his word over mine and not prepared to do anything.

Got home and realised they had added GST to the quoted prices, which is illegal. Otherwise I find the staff quite helpful.

Always easy dealing with these guys. I don't know a lot about how our pool works and what it needs. I give the most ridiculous of explanations of how it's looking, what sort of spots I have and throw a water sample across the counter and I have always received clear instructions and been supplied only the products that I need. Great people, super easy to get along with and they don't expect everyone to be an expert. Thanks guys.

The owner speaks to customers terribly. He also speaks to his staff terribly. I used to drive past 3 pool shops to use them for my pool equipment and have spent lots of $ with them. He was rude to me and won't be getting my repeat business anymore. I would recommend using somewhere else. There's plenty of other pool supply shops in the local area.