Border Express

I was called by the delivery driver prior to his arrival. I was not home so he provided me a reference number and took it to the depot where I collected it the following week. The man who served at the depot me was very nice and collected my delivery very quickly.

The first time I had a package delivered through this company the courier was too lazy to do her job and said I was out of the way for her so she was going to wait until she had enough packages to deliver to the same address at a specific time to make it worth her while. I wasn't available at the time so she said I would have to pick it up from the warehouse. They close too early for me to get there so I had to pick it up from her house.They have also never provided tracking information unless I contact them. Currently my parcel has been sitting at Despatched" (Dispatched) for the past 5 days and hasn't updated to "in transit". I have called customer service and they think it just hasn't been scanned through."

Terrible service. I missed the first delivery and contacted border express to arrange re-delivery. They assured me they would arrange this. It didn't happen. When I went to pick up the parcel in person it had been returned to sender. They said they never received the notification for re-delivery. Avoid sending any parcels with this company.

terrible service, rude and unhelpful. no redelivery option and i was not able to make it out to their depot so i never received my parcel

I got a package shipped through Couriers Please and lucky enough they decided that this company was the best one to ship it. Couriers please were fantastic with their service and seemed just as annoyed about it as I was. These guys waited until the package was delivered after sitting in the warehouse for a week according to the couriers please representetive before they could even be bothered to chuck it in a truck, after over 3 weeks of waiting. When the parts are keeping your vehicle off the road, a month wait for them to root around is a bit rediculous...

Shocking service, delivery drivers do not even attempt to call apartment buzzer this is the third time this has happened to me in a short number of month. Customer services need to brush up on customer service skills did nothing to help me. Not surprising the low Google ratings.

Very poor service. Once delivery has been attempted you have no choice but to collect from depot 13km from town. This depot appears not to be open after 3pm weekdays and closed on weekends, this makes it difficult for those of us who work business hours. The 'missed delivery' redirect tool advertised on their website does not exist. The service consultant from my online enquiry offered no help, advising that collection from the depot is my only option. Would avoid using where possible and same feedback provided to company who engaged them to deliver my goods.

Customer service from these was 5 stars.Super friendly team, great to deal with, will be using them again.

I spoke to Grant at Border Express Darwin to chase up a delivery. He was extremely helpful as were the team in assisting me. Great service.

Awesome customer service! So helpful arranging delivery times! They all went the extra mile to ensure we received our packages. People are quick to complain but not so quick to compliment. Thanks to Kate, Michael, Grant and Will!