Chemist Warehouse

The staffs were very rude. I was rushing run to the store to get formula and try to find the spray for my child but there’s a lady keeps follow me and tell me get out because the store is closed.. Instead of help me to get it quickly in a minute.. So disappointed.

Good prices. Excellent choice of fragrances but the outside display is partially exposed to the sun that without any doubt will spoil the products. Some staff is nice, some rude.

They said it would be a 20 minute wait for scripts. It was over an hour. They constantly kept stopping preparing the scripts they had to go to the in desk and get new ones. Constantly. Instead of actually working on the ones they already had backlogged for more three times the estimate!!!

Thus is my go to chemist.Only 10 minute walk from home.Very convenient location.Recently expanded.Always busy.Friendly staff.Very helpful pharmasists.Good prices. Great specials.I leave my prescriptions there and have arranged for them to text me every 27 days to say its time for a top up. Link takes you to list of medications so you don't need to take all of them. Text then let's you know meds are ready for pick up.LOVE ordering online for cluck and collect. VERY efficient service.Down side, because it is so popular things are often out of stock. Another reason for click and collect. Saves time.

Been coming here for a few years, I used to just drop off scripts and come back as it used to take too long to process, I got their online app thinking this would speed things up, I was wrong lol , they would loose scripts as they would not appear on the app and have to ring up constantly to get them added on, turn up to pick them up and no we don’t have that? How useless, and the over bearing security staff at the front door treating you as a thief as you enter! No thanks got my scripts back will be going else where, they seem not to respond on here at all and don’t care about customer complaints lol

I have been coming to this chemist since it opened. I have likely spent thousands of dollars at this store. The staff are fine, the store looks better since the renovations. There is a good range of products available. However, I find the over zealous security person too much. Being treated with suspicion every single time I shop there really highlights the impersonal nature of a large chain discount chemist store. Besides it's not even cheap. I will instead shop exclusively at the friendly pharmacy nearby where the staff know me and my family and don't make me feel like a criminal.

Great selection of fragrances, skin care products and make up range. Store is nicely presented, would be a 5 star if staff were more helpful.Parking available at rear as front street parking is terrible.

I was truly disappointed the way I was turned away today (especially when I have been a regular customer for the past 6 years) to get a stat dec signed.As a long-time customer who has spent thousands of dollars at this pharmacy, it's understandable to expect a certain level of service and attention from the staff, regardless of whether or not you're making a purchase.While it's possible that the pharmacist was genuinely busy and didn't have the resources to assist at that moment, it's still not ideal to turn away a customer who has been loyal to your business for so long. It was especially disheartening, the way Cathy directed me to the pharmacy across the road, the same pharmacy I have been ignoring over Chemist Warehouse and spending my money on. She didn't make much of an effort to accommodate and wasn’t empathetic either.Ultimately, the way I got treated as a non-customer speaks to the true character of the pharmacy and its staff. While there may be valid reasons for turning away a customer in certain situations, it's important for businesses to prioritize customer service and demonstrate appreciation for their loyal patrons.On the other hand, even though the pharmacist across the road were busy too but they showed their genuine concern and were apologetic for not being able to accomodate and requested to come back after 4 PM. Now this is the service CW staff needs to get trained on.

Extremely poor customer service! I don’t usually go to this store but was running low on some skincare. My cleanser was marked as on sale but apparently the ticket was wrong despite saying sale ending 19/4/23 and they made me feel awful for asking them about it when they scanned the item. I work in a beauty store and excellent customer service is a must so I won’t be returning.

-- ZERO STARS-- AVOID TORRENSVILLE CHEMIST WAREHOUSE FRANCHISEUnprofessional and rude staff. Took skincare to the counter and was told the catalogue special did not apply at this store. Spoke to the manager and was told the same thing. Took my buisness to Clovelly Park where the catalogue special applied and I successfully purchased the products. I wont be returning to this store again.