Eltham Library

Ordered several Family Book Bundles during lockdowns. Staff always carefully selected books according to our interests. Two staff members even wrote an email back to my son after receiving an email about what he was wanting in terms of genre etc. My son (9 years) was delighted to receive this email and pick up his fantastic selection of books. He is already a book worm so staff have furthered nurtured his love of reading. The attention and customer service at Eltham Library exceeds our expectations. Thank you to all the staff. :)

I visit this library almost weekly and have done for many years, I always park my car wherever there is a vacant spot and if that means under the bridge then so be it.I have just received an $111 fine for parking in an area reserved for staff, I agree there should be an area for staff parking, I have a habit of always reversing into parking spots so as to make it safer coming out, I simply didn’t think and obviously missed seeing the sign as I parked my car, my wife a passenger (a book club member ) also didn’t see the sign however regardless we accept I parked illegally as I am not a staff member but that is not my issue.I also admit to knowing that space was there but totally forgot, it happens.I read in the library for a couple of hours and as I am a diabetic I went out to my car to get an apple to eat ( you can’t eat inside ) on the way to my car I passed two ladies on the path, on reflection I think they were staff members who probably watched me going to the car and reported such so as I got the fine, if they had said “excuse me but do you realise……. I would have thanked them and immediately moved my car.All the people that use the library services are customers, no customers no library, it is agreed the vehicle took up a staff parking spot, surely an announcement over their P.A. would have been good customer service, I have never ever parked illegally whilst visiting the library hundreds of times, NEVER…and wonder what motivated someone to contact a parking officer instead of simply announcing over a P.A…..what have we become, the GOTCHA generation, I appreciate the work within the library as whilst sitting there reading I observe how busy staff can be BUT…need I say more, people do make mistakes, I did $111 worth for Visiting the library that I as a rate payer pay for, sad really, I write so as either the signage improves and or anyone ignoring this by parking is at the very least given the opportunity to move their car as they are most likely a customer in the immediate area.My complaint is on the presumption that a parking officer never just happened to pass bye therefore a staff member of the library didn’t attempt to rectify the situation before ringing the council, if I am wrong then I apologise and if not then true customer service includes not presuming someone had the wrong intention especially as other vacant car spots were available at the time !

really great place for kids ^_^

Such a fantastic library! Very cosy, warm and inviting. Tonnes of services provided, with lots of computers and a great kids section. They also have a cosy fire for cold days. Easy to get to and lots of parking.

Gorgeous, beautifully designed library. Great range, friendly staff. Great place to work. Free WiFi for library members.

Joined a year ago and have found it to be great value and a useful program. Just when your kid gets bored of toys you take them back and borrow more!The cost is $60 a year but we’ve saved hundreds if not a thousand my buying them all from target.The best part is not getting stuck with heaps of plastic everywhere when you have a small house with not much storage. Definitely recommend getting a membership!

Very badly organised tie dye session. Parents also are just absolutely rude. A lot of people were waiting before the session opened…and they would only allow 8 kids in which is understandable. But the ones who came late were the first one in and happened to be a group of about 6!!! So a huge queue has built up and we are all waiting here in a very enclosed space with a lot of kids coughing their lungs out!! Really great if someone is covid positive! Another mum had gone in with her 2 kids…so basically just pushed in and was allowed in. Maybe for sessions like this you might want to consider a ticketing system like other libraries do so that people who are first do not end up being last.

I was amazed by the age as well as the maintenance of the building. Such a beautiful library with some extra art display. Kids have their own large room with books, toys and a cosy home-like movie conner. We have watched a wildlife movie there with local families in a cold night. Wonderful time.

Whilst trying to take our daughter out of the library we were loudly told off by one staff member for our 2yo making too much noise. We were already dealing with the 2yo and being rudely told off did not help (other than to cause her to cry even more). We left immediately.. I work with libraries regularly.. most staff seem nice here but some more training required for their younger members.

Unfortunately can no longer study here after 3pm as kids are allowed to run around and be so loud. Needs a quiet area.