Cruise terminal

Could do with an upgrade. Looks old and weathered. Not a lot of options to park close if leaving on a cruise. Also, when going on a cruise you need to catch a lift, so it takes a while to disembark.

Excellent Service. Prompt, courteous and professional. We have tried the others and Burbank is certainly the best.We will certainly be engaging Brendon and his team again.

We had an advance booking, came here, waited for half an hour at the site where it had a big fat board that said cruise at 11.30 am.. only to learn at 11.30 that it departs from another Wharf. Had called them twice before but they never attended to the calls on 4441 6311. Visited their office at 50 Owen St which DOES NOT EXIST, only a board that says Dolphin and Whale watching. To add to the woes - we managed to reach the right place 10 minutes before boarding only to find an unorganised queue waiting to get in. Bunch of rude crew who didn't seem to understand how to assist us. We had a booking confirmation for Dolphin watch cruise. The crew member told us the company had merged with another company and instantly I foresaw that this is going to be worse than I thought. They couldn't find our booking number and kept blaming Adrenaline for some technical issue, apparently not realising it could have something to do with their system. A lady crew member offered us a spot with the next cruise 2 hours later. But what I fail to understand she could have let us in with this one too.. like she did let another couple get in!! Double standards much? Such an unhappy experience after making an advance booking and driving all the way from Sydney just for this.

Felt welcome from my first steps inside as I was greeted by the reception staff.I went to the Bistro for lunch and the steak special was delicious. I then sat on the balcony afterwards and had a latte from the coffee shop.

Very tidy bus, kitted out with awesome sound system, lights, usb charging ports and is clean. Troy provides great service every time and goes the extra mile to make your commute easy and painless. Thanks Troy!

Wonderful experience... Highly recommended with little ones. Also carry a swimming costume.

This new terminal is awesome. Well positioned and easy to use. I suggest using Wilson Parking services. We parked in #3. Its 5min walk from the terminal. Not covered. Parking level is easy to use a wheelchair or 4x wheelie bags to get to terminal. Outside coffee bar, bag drop and meeting area. There is also a taxi and uber drop zone which is 1 min walk from entrance. Travel shop for all those last minute or forgot" items before boarding. Markings are easy and clear to understand."

On no account visit Walpole without going on this boat trip. Otherwise you will get very tired of people telling you that you missed out whenever Walpole is mentioned for the rest of your days. It's a wonderful piece of theatre and very reasonably priced.

Terrific experience. We saw more than 10 whales on our trip. The captain was funny and great with the kids. Highly recommend!

We used Premium Bus Services travelling to Sydney airport and returning home. Great communication. Comfortable mini bus with plenty of room for our luggage. Our driver Ray was on time and friendly. Highly recommend.