Car Audio Excellence

I drove from Bondi to Penrith to have a 10.1 inch floating Kenwood installed because CAE were the only shop to assure me they could do it for my make/model car. Can’t fault the Kenwood but the installation was appalling. From the beginning It made a terrible metallic rattling sound even over general road buzz. Later I noticed some damage/scratching had been caused to the centre console panels and A/C dial. (Over $400 to replace). When reported, CAE suggested I return to Penrith (from Bondi) to have it inspected. Not wanting to drive 90 minutes and wait another 90 minutes to have them recheck their original work I investigated myself. The 4 screws intended to secure the floating screen to the internals were all missing washers and there was a 2mm play in between! CAE suggested I come back to Penrith to fix. I did it myself and saved approximately 4 hours and $20 on tolls. Later the front parking camera they installed with the Kenwood stopped working. I investigated. It turns out the camera’s wiring hadn’t been fixed correctly and was hanging well below the bottom grill. CAE suggested I come back to Penrith to fix. I fixed that myself too, saving more on tolls and time. When I listed all the issues in a final email CAE assured me the owner would call to discuss and resolve. Instead they emailed saying the owner tried to call (without leaving a voicemail). As of writing I haven’t heard back from CAE. Given the interior damage, poor installation and loose camera wiring it’s fair to expect compensation or a refund of some kind to make this right. I might have excused one of the mentioned problems but three significant issues with one installation is not good enough. Terrible - I do not recommend.

Phillip and his staff did a fantastic job installing a Kenwood head unit in my Range Rover recently. Very impressed with the level of professionalism and Phil’s excellent knowledge and advice. Definitely be getting my future business.

100% would NOT recommend if you take pride in your car! whoever worked on my car there thought it was ok to screw a bracket into my steering column!Now I am left to source and purchase a new part for my car because of their carelessness!I am furious! $180 and a 6 week wait for parts to replace something in MY car that was damaged due to someone’s negligence.I take pride in my car and try my best to keep it in perfect condition then they decide it’s ok to go screw holes in it without even thinking to ask first!I definitely regret my decision to take my car here!

Bloody great to deal with, Didn’t know exactly what I wanted, they guided me through the stereos and made my decision a lot easier.Installation was done in a few hours and now I have a great stereo and listening to my tunes in quality sound.Great people to deal with.

First impression the staff member that served me was very nice. Then from there on I was highly disappointed!! Informed the staff member that I had received as a birthday gift a Kenwood head unit and a pair of Kenwood 6 speakers to in install in my 1998 model corolla. The staff member then informed me that we will need the car for 2-3 hours

We have had all of our family cars fitted with dashcams and light bars and couldn't rate them high enough. The customer service/installation is excellent and product walk through is done clearly.Excellent all round.

I bought a car off someone, prior to buying the car the previous owner had a sound system installed in the car by this store, after buying the car the sound couldn't go pass volume 10 without the amp turning off, I took it back and all they did was play with the gains and equaliser and said its all fixed, 1 week later its even worse, I don't live no where near you so going back a second time will be hassle and a waste of time since it should of been properly looked at the first time. Also I'm not a professional but aren't power and ground cable meant to be as far away from each other? It's literally using the same conduit?

Positive experience with my first install however 2 different cars 2 separate installations one had to be returned as the head unit was not installed correctly I still had dramas with the unit so I decided to get a second opinion. To my surprise it was a poor quality install causing all sorts of problems . My next install they broke my mirror switch on a door trim and said nothing about it . Poor service and poor quality of workmanship buyer beware as they are a hit and miss.

A very professional, helpful and affordable place of business I would recommend car audio excellence to any one, top shelf!!KEEEP UP THE AWSOME WORK GUYS..

Ordered a Pioneer DMH-Z5350BT headunit online and it arrived very quickly within 2 days! It was also listed at a competitive price which was cheaper than other large car audio retailers, plus free shipping. I had an issue with setting up the steering wheel controls once installed to which Johann responded promptly with clear instructions to fix it.Couldn’t recommend car audio excellence enough for your car audio needs and for their great customer service.