Hairhouse

The hairdresser at fountain gate VIC turned to her colleague and made a rude gesture towards me with her eyes as I was reaching for my phone thinking I wouldn't see, she was impatient and raised her voice with frustration, very unprofessional considering I was softly spoken and kind in the way I delivered my queries... Appalling customer service. I asked for curtain bangs and she gave me regular straight bangs. Curtain bangs are blowaved and sit curled up to the side. I assumed all professional hair dressers knew clearly not...it's better to pay a bit more and go to a more professional salon. This school yard behaviour is NOT ok way to engage with customers. She didn't even take the time to measure and part my hair properly to ensure she was cutting the full fringe section evenly. My right side fringe is significantly bulkier than the left side, yes the part is in the middle and yes that's how she said she'd cut it, I just noticed this the following day if I'd noticed yesterday I would have demanded a refund I'm FURIOUS that shes meant to be a professional hairdresser yet what I walked away with is laughable. Another hairdresser at the salon looked at me and smirked, I'm not sure what she was thinking if she was smirking at me or how bad my hair looked. This salon just wants to take your money and doesn't care about understanding the customer and what their expectations are

I can recommend this salon, the staff are lovely, they listen, are on time and do a brilliant job. I have been to expensive and exclusive salons, this is far better. Christina does my hair and she is brilliant. I look forward to getting my hair done here. Thank you.

Working and managing stores in this centre for many years and now in higher sales roles outside of the area. I know how important NPS surveys and google reviews are. Reading the other reviews I can see how many people have truly made a review upon the staffs attitude. My partner had a belly piercing done here and it then decided to reject which could just be her body. However she went to the Chadstone store and they very clearly mentioned that the piercing was done wrong or placed wrong and directed her to come back to the Fountain Gate store to get a refund or to get it redone as compensation once healed. When we arrived at the store, the store manager gave a lot of negative energy and told her that they could not do anything and that what ever happened to her body is not their fault and they don’t care. Even if it could be her body we didn’t argue that but instead she kept saying they don’t care and that it’s her fault. Just completely put her down. Didn’t recommend or give any advice that would instead help. If you are looking at getting a piercing done I’d highly recommend going else where as these stores suggest two different thing when one tells you that it isn’t the customers fault and that something was done wrong by the store and the other says they don’t care about their customers. I’ve shopped here for a while and so has my partner and we won’t return. I’ve had much better service at other locations at Fountain Gate over the last 5 years. Atleast the Chadstone store couldn’t recognise the issue and told us a resolution with some great advice on what our next strips should be.Update: no further help was given by the team that I emailed as per request, just a “sorry” and found that the manager was “sorry” for the experience and we got told to contact her ourselves when we were treated terribly last time. No real apology and nothing to help at all. Customer service was poor, even when talking to the agent I just asked what is the outcome and spoke in a calm matter and said to contact the manager for a chat and closed the case. Have images of all the emails sent back and fourth mine and theirs with terrible responses that were unhelpful.

Christina is AMAZING!! She did such a wonderful job on the highlights in my hair for a second time, she was very helpful when I came in for my first appointment at Hairhouse Warehouse, when I asked questions, she was very supportive in providing me with a colour and hairstyle I’d be happy with. I could not recommend her services enough, she is a lovely friendly face to have a chat to, while she does a FABULOUS job transforming your hair! I absolutely love my hair, Thanks so much Christina for your ongoing amazing work!!

I got my tragus pierced 3 weeks ago, I paid extra for the fashion style jewellery.Now since then i have been back 3 times because of the piercing coming undone , when trying to tighten it it wouldn’t screw in as if it was threaded but the piercers would put it in and advice me to be careful, within 10 hours it’s come undone again. Since having it pierced I have had the jewellery I paid extra because of style in my ear for 3 days because it falls out and won’t tighten.Tonight was my last visit as after waiting for managers approval they said they would replace the piercing just for me to request the same as I purchased originally and be told I will have to pay for my replacement ?Needing to pay for a replaced faulty piercing? This is shocking customer service!! I am extremely disappointed. I spent $160-$180 on 2 ear piercings the first day I went in just for them to refuse any responsibility.I will never return here!!

So I went in today which appointment were made for 11.30 am. The team was fabulous from start to finish. I had my hair done with Christina who was simply amazing from the get go. She has great customer service skills which is always appreciated and understood exactly what I was looking for :) Happy returning customer

This store and it’s staff are amazing! I bought a hair straightener - which worked perfectly - but a bit squeaky! - returned to the store to see what I should do - I thought they might offer advice to repair the squeak - but was offered a full replacement! Chrissy was so helpful and was able to offer me a quicker replacement when the one I wanted wasn’t available. Thank you so much Chrissy and the team, very happy shopper.

I'll never go anywhere else!!! Charlotte is amazing listened to my concerns and assured me I'll leave happy.... my hair was so fizzy and curly and after multiple disappointed experienced( elsewhere) I gave up hope but I left feeling so happy and finally straight hair ready for my night out ( not to mention amazing hospitality) Charlotte you have a life long customer on you hands!!!

Had to wait a while to be served for my booking as they were quite busy this morning.1) the hair wash was nice except for having water in my ears and trickling down my face.2) Christine, I think that's her name - she was quite rough with the blow dryer and kept hitting my head with it, at one point I even put my hand over my forehead so she didn't leave a bruise on me because it kept hitting the same spot over and over again.The end result was nice though.Thank you.

What I like about this place is that the staff are honest. If they think a product isn't that good or there's a better one in their store than the one I'm interested in (even if it's cheaper), they'll let me know and don't lie if they think something isn't that good. They're super friendly and have a good sense of humour too.