Bancrofts Dry Cleaning

An outstanding service provided on all clothing articles I have ever given to Bancrofts. The genuine dedication to the industry by the management has brushed off on all of the employees, who seem so passionate about the service that they are providing.All of the staff have been friendly and have gone above and beyond to ensure my satisfaction. It is refreshing to be welcomed by friendly staff who know what they are talking about and truly care!It took me many years to find a dry cleaner in Victoria who benefit and care about the environment. This commitment to sustainability is worth the premium pricing.Thank you Bancrofts and most notably the owner Nick, who has personally cared for my garments over many years.I would never trust anyone else. Cannot recommend highly enough!!

I would love to review the actual servicing of my garment but so far I can only review your customer service which is bad to non existent. I have attempted twice on email and left a message with one of your staff members to attend to my request for a specialty clean. Your staff member was nice and said that it was the bosses job to get back to me (whoever that is). All that’s happened so far is that my two email messages with accompanying photographs of my garment and my message I left with your staff member have been completely ignored for the last fortnight.I will not attempt to contact you again.

I took into Bancrofts a beautiful cream woollen jumper with leather buttons. I ruined the jumper as the buttons left several stains after hand washing. I thought there was little hope of removing these stains but Bancrofts performed magic & my jumper looks brand new. I am beyond thrilled. They told me they removed the leather buttons, removed the stains & then found the exact colour wool to sew the buttons back on the jumper. Now that is a professional dry cleaner. The icing on the cake is that the staff are all delightful to deal with.Thank you ….l am very appreciative of your outstanding service.

I simply cannot recommend this company. Having been told by the company from whom I bought an expensive suede coat to only ever go to Bancrofts should it need cleaning, I duly did that a couple of years ago. It was the worst experience. I had to fight hard to get the person on duty to contact the manager to explain why my perfectly good coat was now a dish rag with the lining hanging several cms below the bottom edge of the coat and the colour (black) drastically greyed. Only by giving them a star can I post this, but I would not give them any. M Clifford

I am a physician who recently moved from Toronto and was recommended Bancrofts by a colleague. I brought in a several thousand dollar bespoke suit to be cleaned and pressed. When I picked up the suit, I noticed that 2 buttons were broken. I than inspected the garment closer and realized that a further 2 buttons had been replaced. The replacement buttons were cheap plastic, did not match each other and were sewn on with a completely different color thread than the rest of the buttons on my suit. I immediately called Bancrofts and informed them. The mangers initial response was to explain that replacing broken buttons was a premium service that they offer. I than explained that Bancrofts were the ones who broke the buttons. Secondly, the suit has handmade buttonholes, took 3 fittings and has mother of pearl buttons that cannot easily be replaced. Lastly, they should have informed me that they damaged the garment in the first place. As the suit was made in Canada, I had to find a tailor in Melbourne to replace all the buttons with a matching set. While Bancrofts did pay for the new buttons, they did not refund me for laundering the garment. Apparently they consider breaking 4 buttons and inadequately pressing the suit an appropriate service. They do not offer a premium service and should not charge a premium price. The employees who actually service the garments have to insight into what they are laundering and as a result I would not bring any garment of value here. This was extremely disappointing and I was very disheartened by how different their service is compared to what they advertise.

I travel 30min out of the way to use these guys and I have a dry cleaners 5minutes from my house. That says a lot about the service this lot provide.

Nick is rude, unprofessional, and did not take accountability for the damage to my items. I then had to pay for repairs, no explanation or report on the reason. Poor communication. WORST customer service experience.Hi response...We received a doona that was manufactured in a substandard way. The internal foam was not secured in place and the doona not serviceable according to the care label provided by the manufacturer. We offered a solution to you and it came out perfectly. The initial problem cannot recur as our tailor has securely attached the foam. It is better than when we initially received it. At all times we believe we were courteous and professional despite being hung up on at least 4 times.Again, the issue was manufacturing, not dry cleaning.Thanks again.Regards,Nick BancroftActually Nick - Its NOT perfect, there are still stains on the doona, and it is lumpy in areas, and as thin as a sheet in others. It will need to be replaced, so thank you for ruining it. Your team that i have spoken to are embarrassed by this service. Nice try covering yourself up though with that pathetic response . This matter will be taken further.

Been using Bancrofts for few years now and must say the customer service that Nick and his staff provide is exceptional, very professional establishment and never had problem with any of our garments we drop off there, highly recommend Bancroft Dry cleaning

Consistently excellent service and very high quality. There’s a small premium to pay but I consider it great value considering the reliability, quality and service. Formal wear, work suits and my shirts have always been done to perfection and no nasty chemical smell or residue either. Recommended!