Hawthorn Automotive Improvements - Mechanic Near Me | Car Service Hawthorn | Road Worthy Certificate RWC

Terrible terrible service provided. Charged me $1400 to fix thermostat and a new radiator and replacing coolant and Engine oil in my Out-lander. I trusted the owner (Peter) words, when he said your Car will be like new after fixing. I paid $1400 on the phone and ready to go after driving for 15 min car stop in the mid of the road had to tow the car back to Hawthorn Automotive Improvements, where I kept my car afterward he did a small compression test and suggest me engine needs to be reconditioned will cost $4700 on top of $1400. I asked for $200 discount he denied saying don't want to cut the corners. I told him to not to start repair until deal with Warranty company. But later on find out another repairer can fix the whole new engine in just $2700. I went back to take my car back then he charged me $280 again for the coolant and changing filters and engine oil for which he already charged me with in $1400 bill at first instance. When I asked for clarification for extra charges he became very abusive and physically assault me. Finally I called police and relive my car after paying illegitimate charges of $280.Friends be careful before you go there because at the first time staff will sound like very friendly but thy will cut your pocket in a way you won't believe. Even if you think to go their better check prices with other Mechanics. The Most Dodgy people I have ever seen in my life.Finally my car is in perfect running condition and I paid $2000 less to other repairer.Disgustingly poor Customer service, no cooperation at all, God knows what he actually do and what he charge fortune for.If you still wanna go Good Luck with that. Me and three of my other friends (who were regular customers of H.A.I and faced issues after servicing) will never ever turn back.I wish If I could gave him negative stars.

These guys are great! My car broke down 2x weeks before Christmas. I gave Hawthorn Automotive Improvements a call and Peter arranged to have a look at the car straight away to identify what needed to be fixed. He then immediately got quotes off to the insurer and arranged to get the required parts shipped in from interstate. Car was back on the road within a week - awesome effort from the team! Highly recommend.

Great job!! Very good mechanic and diagnostics. Highly recommended

These guys are better than the Audio service centers around, which is a major rip off. Peter and his guys have been looking after my cars for 4 yeaqrs and i've never had an issue, good as gold. Keep up the great work!

I have had bad experiences with previous auto repair company. One of my colleague recommended to Hawthorn Automotive and yeah, everything from customer service to quality of work was fantastic. Definitely will go back for my next service & pass the words to others. Keep it up guys!

I have had my car serviced here about three or four times and have been happy with their work. Prices have been reasonable too (I check them with another mechanic friend of mine who lives out of the area as in the past I have been ripped off a lot with repairs) and they have always called to check if I want something more major repaired before doing it.

Peter has always been professional and prompt with his service. He has saves us thousands of dollars on our C63 for servicing and brakes compared to the dealership. Customers for life.Thanks Peter

I booked in for some repair work for the very first time with this mechanics, and I’m glad I did as they are A++. I can’t recommend them enough.I actually did some research beforehand to find a trustworthy mechanic nearby, and this place seemed to be quite good. I can now say that they have exceeded my expectations and are trustworthy!Work with these guys - book ahead of time and give them the time they need to do the job. Quality doesn’t come easily and if we want a good mechanic we need to enable that quality.Highly recommended!

A very regrettable experience. After taking our families BMW X5 for several services and now moving further away we had to take our car to another Service Center who identified several components that were incorrectly installed and causing further issues. I feel like I've been taken for a ride and won't recommend taking your car here.

Excellent service and great guys. Explain everything they were going to do before dropping car off and if anything else was needed they were straight on the phone to notify me. 100% recommend. Much better than going to dealership and much cheaper!