Bing Lee Melbourne Distribution Centre

Ordered $1500 plus. If I had known my order was going to take 2 odd weeks I wouldn't have bothered. Because of this, it has absolutely ruined my new job opportunity. Thanks for nothing.Will never be in my consideration for future purchases.

Appalling Company to Buy FromPurchased a Samsung Q990B soundbar on Dec 2022 for a Christmas gift. Don't get me wrong, the soundbar was stunning and fantastic. But for a business that advertises trust" and "experience"

What a terrible customer service provided by Online chat Lily. I am wondering if Bing Lee do not want to provide a qualified customer service. Why you set this position and pretend to provide. Their customer service team do not resolve anything, rude attitude. This is the first and last time I use Bing Lee. Avoid this company. See the other reviews.A customer manager contacted me and solve my problem. Thank you Amy. I changed my review from one star to three. You got five, Lily got one.

Very poor customer service.....very very poor. I bought a powerbank but it didn't work. After getting the run around which included time wasters like send us a photo of it!!!! That was just in the hope I'd give up i presume. Now I have to mail it back and they can assess it...this will take weeks. Don't bother with this company.

Worst company and pathetic service. I'm not surprised they star 1.9. delivers faulty items, doesn't honour warranties, doesn't pick up calls and good luck if you seek a return request. Let's say their service stops when you put your credit card in.

Never purchase from Binglee. Sent a damaged Oven and no stock to change over, refused to offer an alternative at same price. Refused to refund the item until it was picked up. So I had to outlay more money to purchase elsewhere. Totally unhelpfully, went to Appliances Online and received far better service.

Don't buy from this company!! Super dodgey, customer service is terrible and if you return a product you'll likely never get your money back. Just avoid this retailer at all costs, there's plenty of other (better) places to shop.

We received a notification via SMS on Friday, 7th April at 6.43pm to say that we should be expecting the delivery of our items on the following day which is on 8th and that we will be contacted by the delivery team in the morning. Waited morning of the 8th but no contact made by the people who meant to deliver. Waited afternoon, still the same till I make contact via Live Chat and was informed that we should still be expecting it on the 8th between 5.30pm-8.30pm. Waited but again, no delivery made.Things like this is very crucial as we wasted the whole day waiting for nothing and if we received an update then at least we didn't waste our day waiting at home.We don't have issues with buying the items from your sales rep but our issue is the lack of communication from your delivery team to notify us of our item's whereabouts or if they're coming at all which wasted our whole day for absolute nothing.

Scammers masquerading as a business.I bought a microwave which when I unboxed was found to have a faulty door. Eventually responded to my customer service request and sent round a technician. With a load of conditions attached presumably to scare people off making a complaint.He couldn't fix it but told me he'd raise a report. Also told me that what I'd bought was junk!Didn't hear anything for a while so contacted customer service asking if they had received the technician's report. No response and have ignored all my attempts to contact them.Avoid at all costs, I don't know how they get away with it

Should be no stars....I ordered four items online from a retailer that's been in business for 62 years and is the largest electrical retailer in NSW. The Bing Lee phone recording states an honest family business....really??Let us count the number of lies that I have been told:-1. The stock is in our Victorian warehouse - Actually the stock was still in NSW after 3 days of ordering.2. The goods will be despatched today or tomorrow - Still waiting for despatch after day 3.3. Someone will definitely call you right back - Actually I had to call back the following day.4. We will send you an email after we end this call - Still waiting after a day.I advised Bing Lee to cancel my order and hopefully will get the credit processed soon.I have never encountered such incompetence and lack of customer service. You cannot contact them on the 1300 number or email. The only way I got through to anyone was by leaving a message through head office and even that was a struggle. I cannot believe that this online business is still operating. They may be okay if you physically walk into their store, but seriously do not order online. Save your money and avoid the stress. Do not order online I would recommend that you order elsewhere because that was my first and last time....