Latrobe Valley Village Hostel

Lovely place to stay, Well kept grounds and buildings.

Warm, caring staff, great facilities, spacious rooms and gardens, many activities and celebrations to make the place feel like home, and residents say the food is great!

A wonderful place, spotlesly clean, great food, excellent professional friendly staff.

Great staff. Beautiful facilities. Really well run.

My brother Bill was always happy here, he felt loved and cared for over the past four years . The staff are so kind and caring.

I visited my dad who is staying there a season he has dementia. Staff are always friendly

Staff are very lovely and helpful. The facility is well maintained and accommodation for residents is great.

My family had an awful experience when my Dad went into transitional care with Latrobe Valley Village Hostel for approximately 6 weeks in late 2020 - early 2021. He has dementia and ended up there after a fall and a broken shoulder, so he is high care and has the usual memory and behavioural issues of many with his condition.On my first visit to the LVVH, I arrived at 11am to find my Dad half falling out of bed, distressed, and covered from head to toe in liquid, some of which appeared to be spilled water, the rest, unchanged sheets after an accident. He said he'd been calling out for help. My mother and I searched to find what appeared to be the only nurse on duty running the hallways, stretched between too many jobs, and she told us she would return shortly to help. We didn't see her for another half hour. I'm not blaming her, she was no doubt doing the best she could, but the hostel was clearly under staffed.This was the first of many terrible experiences. I have never bothered to write a bad review in my life but I feel obliged to write this one because I'd hate to see other people experience this sort of care.Over his stay, there were countless more issues. Because of his condition, he can't remember to ask for help so he often went without toileting or water. When we visited and pressed the buzzer on his behalf, on many occasions, no one came. The first nurse we met had terrible communication and social skills to the point that not only could she not tell us what medication he was taking, she didn't seem to know how to engage and answer questions. General communication and recording of important information between staff was poor with important messages not passed on and as a result, some medication was missed and his false teeth went missing. On one occasion, my mother called him on the hospital phone and the male staff member who, believing he had hung up, berated my father and snapped for the phone back telling him give it back

Excellent facility my mum is in respite for 4 weeks Wonderful caring and helpful staff