Hare & Forbes Machineryhouse

1 year warranty with my lathe is garbage,I’ll never buy any machinery from themChinese garbage,I’ve learned a valuable lessonProblem after Problem

Customer service 0/10. Let me explain.First and foremost it's not any individual that I've rated as less than zero. It's the H&F policy on doing the right by their clients.I have a lathe that required a tool post hold down bolt. I figured if someone wrecked one I'd best get two, just in case.Cost of the bolt was $7.50 each, which in itself is a bit much, to say the least.Then they tell me that they don't stock them down in here in Melbourne so I'll have to pay $13.18 to have it posted down from their Sydney warehouse. That make it $31 for two bolts that turned out to be very poorly made from Grade 2 units.When I opened to parcel I get two bolts that looked like the had had the hex heads hand ground to fit a t-slot. Not parallel, not square and every edge was burred.I ring their Melbourne office to let them know that I'm very disappointed in the whole experience and I get told, albeit politely, that I need to ring their head office in Sydney to tell them as there wasn't anything they could do from their Melbourne office.I'm not angry but I am extremely disappointed and would suggest that anyone thinking of buying from this company think long and hard of this sort of lack of service before purchasing anything from them.

Very poor customer Service, and poor quality product. On 8/02/23 I received a Toolmaster" cross slide vice ordered via phone. The first cross slide handle I tried to fit (some assembly is required) would not fit onto the shaft

Extensive range of machineries and accessories available. Also,5 stars customer service.

I brought this crane usd 1 time and wants to break in half.Weight end 230klgs motor 80kg bending up under pressure not happy at all.

purchased a p 1800 panels saw single phase.I was told it would RIP thru board and timber.Struggles to cut 16mm melamine .Forget about any thing thicker. #hp motor which I believe they have increased to 4 hp .Never will be fooled again by HARE AND FORBS

DO NOT BUY MACHINERY FROM HERE. We usually buy our machinery from Carbatec in Springvale and they have been fantastic. Unfortunately they were out of stock on the lathe we needed. Fortunately, Hare and Forbes had the right size lathe in stock. We spent $2,600 on a new lathe. When it arrived and was unboxed, the paint on the side was peeling off at the touch of a finger in 20c sized pieces. When I rang about this, I got a gruff response from “rob” from sales saying they will send me some touch up paint. Not good enough. I bought a new lathe, there should be a new lathe with new paint. I explained this and he asked me to send an email with photos. I did so. I then followed up the email with another phone call, the staff member explained I would need to return the lathe, and pick up another. As this would cost my labour as well as labour for another employee to do so, I explained that this wasn’t good enough. His response was “that’s just the cost of buying new toys”. I explained that this was not a toy, but was for our business and that there mistake is costing me money.Finally the “new” lathe arrived today. However the driver was unwilling to help unload it (it weighs 200kg) and asked where our forklift was. We don’t have one. Upon closer inspection of their lathe, it appeared as though it had been hit with a forklift. Scratched and damaged and clearly a floor model. After ringing the store to complain, they said it was new out of the box… lies! This lathe was partly assembled!Highly disappointed. What a joke. Not a single apology from any of the staff, only blaming of “china”. At least offer a voucher or something for the headache and inconvenience you have caused our business.Matt- Ashbuilt Customs (Heirloom furniture)

Great advice fast shipping extremely reasonable price. Spent quite a lot of money here never been disappointed.