Auburn Ruth Everuss Aquatic Centre

The the gym smells like someone has just used the toilet. Upon asking the The staff member replied it usually smells like that. The feeling is really uncomfortable and it does not go away. Outside pool is freezing cold up on asking the staff member the reply was the heating system for the outside pool is not working very well/broken. The management needs to change the council needs to do more, this facility is manage extremely poorly. There is no soap or hot water to take a shower in the men’s toilet. I am not sure if anybody cares most of the visitors are unhappy. But I definitely feel this is what you get in these suburbs.

$7.6 for walk-in is a bit of expensive, i am hopeing $5.The weekly membership($17.2) is actually monthly, as you need to pay 4 weeks initially +$10 fees and when cancel it you still need to pay further 30 days(of cause you can use it in those days).I feel the outdoor pool water is not super clean.

Mick Garvey is the best swim coach I have ever come across! He helped build my confidence in water and he is all about water safety. From someone who had a fear of drowning, I now swim more than 20 laps in the 50m outdoor pool comfortably. It is crazy to think that it only took me less than 6 months of weekly adult classes to be able to swim without aid! Thanks again to Belgravia team and Mick. I am forever grateful :)

My son loves Miss Marley, without complaints he is up and ready for swim class because of her. We enjoy swimming there too because it hasn't been overly crowded whenever we visit- even when busy. The aquatic centre is one of our go to places for leisure.

I enjoyed the pool and gym at this premises. The staff including the gym and aqua aerobic instructors were very supportive and friendly.I would love to visit the place all the time and anyone who loves aqua aerobics or wants to visit gym.

The service here is absolutely terrible. I understand they would be busy on hot days but common courtesy is just not common here. We were waiting in a very long line, got to the front and the guy just ignored us for a good 5 minutes after serving the people in front of us so quickly. I asked him why he couldn’t serve us and he said his shift had ended. I was then served by the same guy a few minutes later (perhaps his shift was extended) and then told I had to join the end of the long kiosk queue because I was paying by card and didn’t have cash. I was upset (not verbally abusive but frustrated) because I could’ve been told that the entire time I was waiting. They told me to calm down and didn’t even apologise for their lack of communication. I will never come back.

Very poor customer service. Half of the staffs here has no idea about what they sre doing. First lap voucher can only be used after 8 weeks of payment. Had to cancel our membership due to winter time. Rang up too many time trying to sorted it out but nothing happened and we kept getting charged

Do not use the swim school here it is terrible. If only it was because the lessons were mediocre at best, no enthusiasm or even asking children’s names. The aquatic centre signs you up to active world and has debit success a seperate company handle payments. They overcharged me originally and kept trying to spam my account for more money!! I brought this up with so many people and I was either ignored or staff were not trained. I have email and sms receipts to prove this. I asked for the membership to be cancelled over a month ago and it has been ignored while they continue to try and charge me. There is no option to cancel your child’s membership online yourself and now they have sent my account to debt collectors when they made the mistake of overcharging me and ignoring me. DO NOT GO HERE!! I will attach screenshots and emails when I get home proving how bad this place is!

I have been receiving lessons from Mick for sometime now, and I am satisfied with my training. He is very professional and friendly. He always tries his best to teach, while focusing each individual in the class. He remains in the water the whole time, demonstrates techniques and helps you perform it repeatedly.