Optus Strathfield

Busy store but the staff tried their best to help with my enquiry. Excellent product knowledge and the best offerings at competitive prices. Would definitely recommend Optus to friends and family.

This store deserves more recognition and is far better off the other Optus stores. I was served by the staffs and they were very clear and transparent about how to fix my services. They were very knowledgeable and honest.

Best customer service,as this store has the best eperinced team members.Very satisfied.Thankyou very much.Highly recommended

Everyone there were very welcoming and the staff there was especially thorough with their explanation and elaboration of the perks and benefits of joining Optus.

Just upgrade my phone/plan with them over the weekend, the service was fantastic, friendly staff with tones of knowledge about their products and how technology fit into consumer's daily life.

Very helpful and very friendly staff that speak many languages and always puts me on the best available deals!

This shop staff have a professional services and kindness. Also they have very fast processing with clear communication. i expected that optus will be more successful.

Very professional and knowledgeable staff. Provided me best solution to what I need for me and family. Will definitely come back.

Cindy and David meet all of our expectations. We changed everything from business mobiles to home nbn. They explained everything in detail. Very happy customers. Great job at optus strathfield plaza. Thanks again

I am writing to express my deep dissatisfaction with the service I have received from Optus Strathfield store regarding the free Apple Watch offer that came with my iPhone 13 Pro purchase in August 2022 Account number 62347323594. Despite eight months passing since the purchase, I have yet to receive the watch, and my attempts to contact Optus and find a resolution have been met with nothing but excuses and delays.It is unacceptable that Optus has not fulfilled its obligation to provide me with the free Apple Watch, and even more frustrating that I have not received any proper solutions to this problem. The manager's complete lack of support for the customers only adds to the already existing issues and whenever we visit the store staff asks to get assistance from online and vice versa. It's frustrating that I have been asked to visit the store every week, only to be told the same excuses and be given no tangible progress towards resolving the issue.As a paying customer, I expect to be treated with respect and have my concerns addressed in a timely and professional manner. Optus's behavior in this situation has fallen short of my expectations and has left me feeling deeply unsatisfied with the company's level of customer service.I demand that Optus take immediate action to fulfill its obligation to provide me with the free Apple Watch, and offer compensation for the inconvenience caused by this delay. I urge the company to improve its customer service practices to avoid similar issues in the future.I expect a prompt response and resolution to this matter, and I hope that Optus will take the necessary steps to ensure that their customers are treated fairly and with respect.