Trans-West Insurance Broker

I am from the Waterproofing Specialists and Trans-West sent me to one of their Authorised Representatives called Corey Nugent to process my home owners warranty (HBCF).Corey charged me $1000 up front then would never answer his calls, sent multiple text messages after I called him when he did not have the results he said he would on the dates he said he would have them, saying all is good" and "i'll call in 15 minutes" and never did. I have no idea whats going on and what his process is. Totally in the dark.I called Trans-west to chase him up and they seems apathetic about helping saying "All I can do is just send an email to see whats going on" (In other words I don't really care it isn't my problem).The worst part of this was that I have a team of 4 guys who I need to schedule in work for. Corey would say "100% you'll get your insurance by next week". So i toned down my marketing and didn't book work in. When it got closer to the deadline I would get no call

Good