In Focus Radiology

I found going to see Ian for all my scans a warm and welcoming experience. He made me feel at easy and was incredibly insightful and supportive. Highly recommend his practice!

Ian and the team make you feel like a person, not just another number in a medical practice. Always friendly and understanding, explaining any procedure that they perform.

We normally attend infocus at Warner's Bay for our scans, treatments, ect ect, although my wife was informed that the next available appointment to have a certain proceedure carryed out by a particular Doctor would have to be done at Belmont. After asking a Belmont staff member this morning a question in relation with my wife's proceedure, we were lost for words after the manner in which we were addressed. We would rate Warners Bay 10/10 for our experiences over the many years we have attended, we rate Belmont 1/10 for the lack of manners and appalling customer service alone.G Milton.Lambton.

What an amazing Dr Eugene and his staff have. They make you feel so comfortable even though it can be a painful procedure. Thankyou for looking after me. Sonya x

Today I went in to have a Cortisone injection in my shoulder I was so scared and I was crying both the nurse and the doctor were so beautiful and helped me feel at ease through the whole process at the end the nurse even wiped my mascara off my face I am so grateful for their kind nature and support I was feeling silly but they made me feel better and told me my reaction was normal and made me so much calmer.

Lovely friendly respectful staff. Do not have to wait long. Very accommodating to elderly. The staff were especially sweet caring towards my elderly mother.

Took my daughter for a foot x-ray and for a possible fractue, after visiting her GP. But because she had been away 1 1/2 weeks ago, (not to China) she was denied by the receptionist that made it LOUD AND CLEAR to everyone in waiting room that she had travelled!! Very embarrassing!! Meanwhile everyone in waiting room was coughing, we were glad to leave. Belmont medical imagine (across the road) had no problems what so ever in doing it for her. They just put a mask on her.

Very friendly staff and thanks Jemma in the CT Scan for making people feel welcome and helpful with the procedure all credit to you

Foreword: I attempted to email the organisation first, however their website would not send any emails. So I'll leave my message to them here.I attended the practice today at Belmont to get a injection in my left hip (cortisone for bursitis). Upon arrival I gave my referral and details and was given a consent form to read and sign. I noted on the consent form all my allergies, and also noted the procedure I was getting and read (from the consent form) what would be done during the procedure.The form noted a 'local anesthetic' would be administered, as my doctor told me, along with the receptionist when I booked the appointment. When my name was called, I was taken into a room (by a Jessica) and prepped for the injection. I then awaited the doctor. When the doctor arrived he walked straight over to the desk, grabbed the needle, no hello or greeting or even an acknowledgement of my existence within the room. He came over and started rubbing gel over my left hip. And I started asking a few questions, including a question about receiving a local anesthetic (as i had signed for & was noted on the form). He told me he wasn't going to give a local anesthetic as, in his opinion there was no point" and it just meant "I would have two needles and would have to wait". Totally blindsided

I've been a patient at the Belmont In focus practice for a number of years,the standard of patient care and indeed attention to detail is truly amazing in this age of just being a number. From the moment you are greeted by friendly reception staff to time you leave you know and feel your in excellent professional hands. Yesterday's visit was no exception I was booked in for A bone density scan , which was preformed by staff member Gemma,she carefully explained what the procedure intailed talked me through the whole process, she has wonderful skills in dealing with patients and a great way of not only doing her job but making you feel like a real person and for me being 71 years old that's so important and not feeling invisible. Thanks again Gemma and the team at In focus BelmontBest Regards Richard Jones.