Puppetys Palace Holiday Park

Our pets were very happy when we collected them. They had been bathed and were so soft and smelt amazing. Our beloved furbabies had been well looked after. They even both got a goodies bag packed with toys and treats.

I never write my reviews publicly but feel it must be done on this occasion.We chose this place based on the Google reviews already written.It was the first time boarding our 13mo dog. His breed is prone to separation anxiety and resource guarding, so naturally we were worried he would not settle and struggle while there and impact future behaviour. We purchased the $50 indoor suite, quite expensive.When we arrived, the property appeared messy and cluttered. Our dog was ushered into a holding crate while we went to reception, which is fine, but the dog poo in there was not.This and the staff approach made us feel uncomfortable and want to cancel our booking immediately.We were told we were not allowed to view where our dog would be sleeping. They did not provide him his blanket and favourite chew toy during his stay.They fed him a kibble which has chicken by-products which I advised not to do due to possible allergies.Feedback about how he was settling in was scant and unsatisfactory. When we picked him up the lady said one night they put him in with other dogs overnight to stay warm.The poo was still there, 1 week later.Our dog came home and ate more than 3 times his usual daily portion, was aggressive to dogs he knows and loves and was extremely anxious. His behaviour for the few days after this suggests he had little to no exercise or human interaction, was underfed and placed in stressful situations with other dogs.We will never use this service again.Sadly I must give a minimum of 1 star to post my review, otherwise I would be choosing 0 out of 5.

I recently left my fur baby at Puppetys Palace when I had to make an unexpected trip away. They put my mind at ease, the place was clean on arrival and they showed me around. They sent me updates of our fur baby to put my sons anxiety at ease.

When we went to drop our dogs off over the Easter long weekend, the property seemed messy and unkept, with discarded cans and rubbish laying around but the staff seemed friendly despite being very busy. We wanted to take our dogs down to the kennel, the staff insisted on taking them, in hindsight this was probably a red flag.When we picked our dogs up our youngest was abnormally quiet and reserved, he was not playing like he normally would, no running around etc ( he has been boarded elsewhere quite a few times and never had this issue)On the second night home he stopped walking completely, we rushed him to an after hours vet, he was put on pain killers for a week. We can not say whether or not this is related to his care but he has never had an issue with his legs beforehand.

I had never left my 2 dashies before. Puppetys reassured me they would be well looked after. They came back bathed and clean. I think it even helped my little ones anxiety, she seems like a new dogI would recommend this place.

Had such an amazing experience with Hayley. She was extremely helpful and responsive with anything I needed. Hayley looked after our 12 litter of French Bulldog pups + mum and honestly we couldn’t have been any happier with who we chose to pupsit our babies. We highly recommend Hayley and the team. We will definitely be back. Thank you so much again

Would definitely recommend to anyone and everyone. They took care of my wife’s 12 pup litter without a hiccup. Great to hear and learn about dogs from them. If we ever need the same service we will go back there 100%. Easy drop off and pick up makes life very easy.

Puppety’s are amazing!! I 100% recommend them, they took amazing care of my fur baby and my baby loved her experience with them! Will definitely use them again if I need my girl looked after! Thank you Puppetys