Australia Post - Hornsby Post Shop

Customer service can be good, is often not.Opening hours of 9-5 are pretty pointless for the majority of us, especially since you're not open on weekends or late on Thursdays.I was home when I was supposedly missed".If you're not even going to bother trying to deliver the package just say so

Today was my first visit to hornsby post office, and it was a wonderful experience. I arrived right at open, and Ildi greeted me at the door with a smile and a pleasant 'good morning'.Ildi went to get my package from the back room, and brought the large box out on a trolley (because it would be easier for me to pick up). Ildi offered to open the door so I could exit more easily.I utilise Auspost's services daily (at a variety of post offices), so I interact with many Auspost staff. I feel that Ildi was the most friendly, cheerful and helpful person with whom I have dealt. She is truly a star of Auspost in general, and especially of Hornsby Post Office.

Coronation St is the closest Post Office to us so we use them for convenience, but we are nearly always disappointed. Last week I took my passport application and I missed a number on one of my documents so, fair enough, I had to come back with a new application. I returned a few days later and they had to take photocopies - I was informed that their copy machine was on the blink" - I could go to the newsagency and pay for my copies. Considering they have to take the copies themselves

Terrible, waited 10 minutes AFTER 9 and the door still hadn't unlocked. Until the lady came to the door and told us it would be another 15 minutes till they OPEN? I WAS SHOCKED. Thats 30 minutes after opening. Terrible. Go to normanhurst.

Miserable woman refused to certify my passport as she didn't feel comfortable.""

worse opening time, no weekend options or early pickup options

They tend to run on their own times since covid, seriously if it says 5pm close then why do they lock the door at 4.50pm? Have been here twice in three days and can only get here at this time for delivered parcels as having a post box was also a non event and closed 5 to 10 minutes before advertised.

The staff in this post office are the most friendliest group of people. I went for a passport application with some issues on my writing. They were very kind to assist on what I should do. They even rang the passport office to check if the issues are minimal and can be ignored. A couple of customers came by while I was there and they treated everyone the same way. Smiling, having fun and I can see the customers love coming here.

Constantly closed whenever I come to pick a parcel. I’ve come by three times in the past two weeks and my partner has been another two times. Every single time you are closed. I dread when I see that a parcel has been sent here because it guarantees that my time will be wasted on multiple trips. I hate coming here - do better.