HydraSpa Pakenham - Spas, Spa Pools, Pool Shop And Service

Im a total novice when it comes to spas ,could not recommend more highly always willing to offer great advice even over the phone when i have a question,

Just a note to inform your team, the blower we purchased yesterday is fitted and working perfectly.Ian had some trouble replacing the connector so we could use it with our system which took an unexpected amount of time and a couple of visits to Bunnings! However, all is working and we just wanted thank you for your perseverence on a busy Sunday.

We are deeply grateful to Pauline and Ian for the services they have provided to us over the 1+years since our Jacuzzi purchase. We absolutely love the spa which is an amazing event each time we go in for a “massage” soak. We recently moved house and brought the spa with us. Ian made the move look “easy” despite the tricky spa relocation. What a combination....great product and sensational people providing a service. Thanks so much❣️

The guys at HydraSpa are sensational. Always happy to help, give advise and check my water. A new spa owner, It is important to me to have crystal clear water and these guys have helped me every step of the way! 5 Stars, would highly recommend!

We bought our spa from Pakenham jacuzzi about 12 months ago and they have been amazing to deal with. Always friendly and helpful with all your questions. Only last night we had an issue with our spa and Pauline was very quick to respond to my message and was more than happy to help us out. Ian even lent me one of his tools so we could fix the problem. Shame I can only give you guys 5 stars. Thankyou Ian and Pauline. It’s much appreciated.

We have been searching to buy a replacement spa lid since August 2021. Specific replacement for Jacuzzi J575. I put an order in to another supplier who guaranteed the lid in stock. When they went to send it they discovered none available. Of course the asked us to pre pay before delivery. We were told the lid would be here in time for Christmas…. By this stage lid disintegrating into the hot tub. Then we’re told it would be April when next shipment arrives. Long story short it didn’t arrive… then they tell me it will be another 20-24 months until next lids arrive.So I contact Hydraspa… we bought the Spa 5 years ago from Hydraspa… Pauline assisted us and we secured a lid… very grateful for her assistance. No person in Australia can make a replacement lid for Jacuzzi!Very happy with the Jacuzzi replacement lid it fits perfectly.Thanks again to Pauline and the team in Pakenham.Great business Great to deal withThanks Pauline

After dealing with other spa businesses in my surrounding community I become frustrated with the over pricing and extremely bad product recommendations they gave so I googled for a spa shop in Pakenham, with great delight I found Jacuzzi to be a few blocks away and was open on the Sunday. What a refreshing and friendly place to go and do business, their advice and customer service was second to none.Ian (the chap I dealt with) was patient, knowledgeable, friendly and attentive and the store had a great range of water treatment chemicals. His recommendations were spot on and my spa water balanced perfectly as he said it would if I followed his advise which he was kind enough to write down for me.I would not hesitate to recommend this company to anyone.Well done and thank you Jacuzzi Pakenham.

I have been going to Jacuzzi Pakenham since they opened. I have always been extremely impressed by their service. They give great advice but never do the hard sell. They genuinely want the best for you. Pauline is just lovely and yesterday I was served by her husband Ian who was also amazing. I had to wait while he finished serving the lady in front of me but that was not a problem as what I saw was fantastic. The lady’s pump wasn’t working and was clearly a concern to her but within a minute he knew what the problem was and fixed it - free of charge! Incredible service and fantastic business.

Very helpful,I dealt with Pauline and also Richard.I have no spa/pool maintenance experience but they helped me get the job done.Really appreciate the service

Really helpful. It is my go to shop for my pool needs. Husband and wife run business with over 30 years in the industry.