Fantastic Furniture

Please do not buy anything from them. They say it's aussie made custom fabric but the product is coming from overseas. Less labour. The only thing fantastic was the price. The service is absolutely appalling. When I asked for the corporate number the lady at the Marion or I guess she was a teenager told me you can get it from Google. Really, customer service is out the window. PLEASE DO NOT WASTE YOUR MONEY WITH THEM. Your product will never see your doorstep. GET YOUR MONEY BACK. 12 weeks and the product is not at my doorstep.

I’m not sure who is in charge or if there is an actual manager - but Martina needs training in customer service especially attention to detail when entering customers address she had my incorrect address on the receipt

Well fancy that I see a lot of if you send. Is it in email? Sorry fantastic furniture people’s sending an email does not mean nothing to your staff. Your staff are very unprofessional and customer service is next to 0. I have now had a couch for over seven weeks we have waited for our Chase. We picked one up which was a dilemma. We took at home to find it yet again broken. Not once. Have we had a phone call from your staff members to inform hours where our parts are and where they are not, and yet every time I contact you or your staff. It is a hassle and it seems like I’m continuously in the wrong, this is the last piece of furniture I would recommend or purchase from your staff or your company ever again absolutely disgusting and disgraceful

Amazing staff I ordered my new mattress on Thursday got it on Saturday . They really go out of their way to help you in any way possible . Definitely make you feel like a highly valued customer we are very happy

Good well priced store with good options.Selling home wares at an affordable priceWas disappointed when I ordered two bed side tables which arrived but I had to connect them a few times to get them.

Friendly staff with great atmosphere the store was clean and set out well. Would be happy to return anytime!

Always seem to have what I'm looking for at a great price, and the staff are super friendly and helpful.

Donna, the manager is very knowledgeable and Tina guided us expertly to find what we wanted.

My husband and myself went into the Marion Fantastic Furnitures... on the 3/06/23 we bought a queen bed and mattress was told the bed would be in on the 9/06/23.. and delivered on 10/06/23... as we wanted as my 70 year old brother was coming from the Barrossa to stay for a couple of days that is why we wanted the bed and mattress delivered together as we didn't want 2 delivery fees...well when the delivery was made there was only a mattress so my husband rang Fantastic Furnitures at Marion to be told the bed hasn't come in yet..Today its now 14/0623 and we haven't heard a word so my husband rang Fantastic Furnitures to be told its still not in and thr female that was on the phone wanted to charge another delivery fee after we have been told they would not charge us an other delivery fee..We are not impressed as we had to cancel my brother coming as I was not prepared for a 70 year old man to sleep on the floorHi Ronald.. just want to inform you we finally got the rest of our order on Friday 16/6/23..Thank you for your reply

If you order a couch you will most likely never see it. Original delivery time stated online was 5-7 weeks and well it’s been 12 weeks so far. Called them up to find out when I will get my product and get told another 4 weeks before they even start making it. That’s if they even are going to have my product manufactured. False advertising still online with my couch advertised at a 8-10 week wait. Customers beware you will be waiting over 4 months and most likely will never get a date you will receive product. I will be taking this to Office of Consumer Affairs next week